Lead end-to-end claims strategy at Sandbox, combining claims expertise with customer experience leadership. This hybrid prospect shapes fair, caring, delightfully simple insurance.

As Vice President, Claims Experience, you will guide claims performance, evolution, and service standards through your management team. You will bring policyholder insight into corporate strategy, balance exceptional service with fiscal stewardship, and improve business outcomes. The position requires extensive property and casualty knowledge, regulatory understanding, data fluency, and change leadership.

Key Responsibilities

Lead claims from first notice through resolution and payment

Champion fair, prompt, empathetic policyholder treatment

Monitor performance, trends, reserves, leakage, and experience metrics





Oversee controls, governance, and regulatory compliance requirements

Support catastrophe response and complex claims management

Requirements

FCIP required, or CIP with FCIP in progress

Ten or more years property and casualty claims experience

Five or more years in a leadership role

Experience managing catastrophe response and complex losses

Knowledge of claims regulation across four provinces

Shape Sandbox’s claims future through customer experience, claims governance, financial stewardship, and strategic leadership across the organization.

📌 Vice President Claims Experience (Winnipeg)
🏢 Sandbox Mutual Insurance
📍 Winnipeg