Shape Fullscript’s customer experience strategy through AI-first support, journey design, and cross-functional leadership across every touchpoint. Lead a up-to-date approach serving practitioners and patients.

As Vice President, Customer Experience, you will report to the Chief Customer Officer and lead strategic and operational transformation. You will translate company strategy into differentiated experiences, build scalable systems and teams, and use customer insights to improve care journeys.

Key Responsibilities

Define the holistic customer experience vision across all touchpoints

Design AI-first, human-enabled support across voice, chat, and email

Build teams across journey design, support, and customer insights

Partner with Product, Engineering,



and Operations to eliminate pain points

Establish operating cadence for experience performance improvement

Requirements

10+ years in customer experience, support, or service leadership

Experience leading end-to-end customer experience transformation

Experience scaling AI-driven support and automation

Strategic thinker who translates vision into execution at scale

Ability to influence senior leadership and cross-functional change

Lead Fullscript’s customer experience strategy with AI, journey design, operational discipline, and healthcare-focused customer leadership.

📌 Vice President Customer Experience Strategy (Winnipeg)
🏢 Fullscript
📍 Winnipeg