Statement of Work RQ00402

CIS Configuration Management Specialist – BA3

Symbio – Clinical Information System

Service New Brunswick I2 yearsIremote I100-120/hr incorp

Background

New Brunswick is moving from multiple standalone clinical systems to a single provincial Clinical Information System (CIS). To support this transformation, the CIS Configuration and Access Management stream is responsible for establishing and operationalizing the configuration, role design, access management, and governance capabilities required to support the new CIS.

This work includes understanding current-state workflows and access models, defining future-state configuration and role structures, developing governance and operational processes, identifying gaps and risks, and coordinating implementation activities across partner organizations. Success requires close collaboration with clinical, operational, privacy, technical, cybersecurity, and enterprise service teams to ensure a secure, sustainable, and clinically effective CIS workplace.

Services Sought

Service New Brunswick (SNB) requires a CIS Configuration Management Specialist to support the planning, design, standardization, governance, and operational readiness of configuration and access management capabilities for the provincial Clinical Information System (CIS).

The successful candidate will work with clinical, operational, technical, privacy, security, infrastructure, endpoint, and application teams to establish and maintain configuration standards, define access and configuration requirements, support governance processes, and coordinate activities required to ensure a stable, secure, and supportable CIS environment.





The role will focus on current-state assessments, future-state design, requirements gathering, stakeholder engagement, configuration governance, role and access processes, and operational readiness activities supporting the implementation and long-term operation of the provincial CIS.

Key responsibilities include:

- Discovery and Analysis:
- Conduct current-state discovery and documentation of configuration and access management practices.
- Facilitate stakeholder interviews, workshops, and requirements sessions.
- Analyze and document business, operational, technical, and clinical requirements.
- Perform process mapping and workflow analysis.
- Develop gap assessments and future-state recommendations.

- Configuration Management

- Gather and document requirements for CIS devices, printers, printer lists, workstations, and related application configurations.
- Support the design and standardization of application settings, alerts, notifications, timeouts, defaults, and other system parameters.
- Develop and maintain configuration inventories, configuration standards, and supporting documentation.
- Monitor and maintain the operational health of CIS configuration and configuration management processes across environments.
- Proactively identify and resolve issues that could affect configuration delivery,



synchronization, or promotion.
- Monitor configuration propagation between environments, scheduled and delivery jobs, processing queues, errors and exceptions
- Troubleshoot failed or incomplete configuration activities, coordinate resolution with appropriate technical or vendor teams and validate successful completion following remediation.
- Assist in defining configuration ownership, administration, and support responsibilities.
- Support validation and testing of configuration requirements.

- Access Management

- Document and analyze access management requirements and workflows.
- Support the development and maintenance of role definitions, access standards, and governance processes.
- Analyze impacts of configuration and access decisions on clinical workflows and operations.
- Support audit, monitoring, and compliance requirements related to system access.

- Governance and Operational Readiness

- Maintain governance records, decision logs, and supporting documentation.
- Define requirements for configuration monitoring, auditing, change control, and compliance management.
- Track risks, issues, assumptions, and dependencies.
- Support operational readiness, transition planning, and sustainment activities.
- Develop recommendations and presentations for project leadership and governance committees.

- CIS Access Configuration Support:

- Coordinate with endpoint, infrastructure, privacy, cybersecurity, application, and operational teams.
- Facilitate resolution of configuration, access, and process-related issues.
- Ensure requirements, ownership models, and dep

📌 I CIS Configuration Management Specialist –I SNB 2 years- remote (Toronto)
🏢 Analyst Technical Solutions
📍 Toronto