Administration Full Time Senior Management Stony Plain, AB, CA

2 days ago Requisition ID: 1090

Salary Range: $75,000.00 To $80,000.00 Annually

I Have A Chance Support Services Ltd.

Program Manager

Reporting To: COO

Department: Client Care Team / Senior Management

Job type: Full-time

Compensation: $75,000 - $80,000

Shift & Schedule

Monday to Thursday 8:30 am to 4:00 pm – Friday 8:30 am to 2:30 pm.

Additional hours may be needed.

Travel: Yes (Ontario and all Support Homes), including on-call and emergency response as required

ABOUT US

Join our distinguished team at I Have a Chance Support Services Ltd. (IHACSS) and play a pivotal role in enhancing the lives of individuals in our care. We are dedicated to empowering individuals in our care facing mental illnessand disabilities.

At IHACSS, people and culture are central to our operations. We create an environment that encourages collaboration and support, celebrates diverse perspectives, and empowers every team member to further our mission. Our dedication to inclusivity, ongoing learning, and mutual respect keeps our workplace dynamic and inviting, enabling us to attract, retain, and develop talented individuals who drive our collective achievements.

IHACSS is an accredited community-based organization that provides supported living to individuals with disabilities and complex needs. We strive to support and encourage people en-route to independence:

- to enhance their abilities and facilitate personal growth
- to achieve a sense of pride and accomplishment, and
- to enhance well-being and quality of life.

By listening, respecting, believing, and empowering, we can help individuals to achieve their goals anddreams.



One step at a time.

Role Overview:

I Have A Chance Support Services Ltd. (IHACSS) is seeking an experienced and dynamic Program Manager to oversee the Client Care Team. The Program Manager is responsible for ensuring all client care programs align with IHACSS’s Mission, Vision, and Values and are delivered in accordance with contractual, regulatory, and accreditation requirements. Working collaboratively with Senior Leadership, including the Chief Operations Officer, Human Resources Manager, and Chief Financial Officer, the Program Manager supports operational excellence, program effectiveness, and continuous improvement across services.

Key Responsibilities:

Leadership, Supervision, and Team Development

- Provide leadership, mentoring, and direct supervision to Client Care Managers, the Registered Psychiatric Nurse, and the Registered Psychologist, including evaluations, debriefing, and clinical supervision.
- Support the professional growth and development of individuals, teams, and leadership staff through coaching, feedback, and performance management.
- Ensure appropriate performance management, coaching, and disciplinary processes are followed in accordance with policy, legislation, and best practice.
- Collaborate with Human Resources to support recruitment, onboarding,



staffing stability, retention, and employee transitions, including terminations when required.
- Provide operational input on day-to-day staffing and scheduling decisions.
- Participate in on-call rotations and provide after-hours leadership and decision-making support as required.

Program Oversight and Service Delivery

- Ensure all client care programs align with IHACSS Mission, Vision, Values, contractual obligations, and service standards.
- Monitor, review, and approve Individualized Care Plans (ICPs), ensuring effective case coordination and measurable outcomes.
- Collaborate with the Client Care Team to assess individual needs, strengths, and challenges and support responsive care planning.
- Review service delivery models, treatment approaches, and clinical interventions, adapting practices to improve outcomes.
- Maintain and oversee Harm Reduction programming and lead the development of recent and innovative programs to support individuals in care.
- Provide consultation and clinical guidance to teams to support complex service delivery and interdisciplinary decision-making.

Strategic Planning and Operational Leadership

- Collaborate directly with the Chief Operations Officer to ensure operational expectations and organizational priorities are met.
- Develop departmental goals and objectives in partnership with senior leadership.
- Participate in strategic planning, implementation, and evaluation of program development initiatives.
- Respond proactively to short- and long-term organizational, sector, and community trends to ensure program sustainability and res

📌 Program Manager (Stony Plain)
🏢 I Have A Chance Support Services
📍 Stony Plain