Coordinate application support and project delivery using JIRA, ITIL, and stakeholder collaboration across technical and business teams.

This senior position supports production applications, incident resolution, and project coordination. You will manage tickets, work with project and product managers, and support application lifecycles. The work includes troubleshooting, documentation, reporting, and collaboration across teams.

Key Responsibilities:

- Manage JIRA and eSMT incident tickets within SLAs
- Facilitate application issue resolution among stakeholders
- Support incident, change, deployment, and upgrade processes
- Maintain technical documents, procedures, and knowledge articles
- Create performance dashboards with project and product managers

Requirements:

- 5+ years coordinating project teams and deliverables
- 5+ years managing clients and application expectations
- Working knowledge of ITIL, SDLC, and business analysis
- Experience managing ticket lifecycles, escalation, and closure
- Excellent communication, analytical, and relationship management skills

Apply application support, ITIL, ticket management, and stakeholder coordination expertise across complex technology projects.

📌 Senior Application Support Coordinator (Toronto)
🏢 FlexStaf IT
📍 Toronto