Lead CCaaS AI architecture and delivery from Bell’s hybrid offices in Mississauga, Ottawa, Toronto, or Montreal. Shape conversational and generative AI solutions.
As Bell’s AI Practice Lead for CCaaS, you will guide internal practice development and advise enterprise and public sector clients. You will lead delivery architectures, mentor engineering teams, and design cloud contact center solutions across Genesys Cloud CX, Amazon Connect, or NICE CXone. The position combines technical governance, discovery workshops, migration strategy, and pre-sales collaboration. Five-plus years of CCaaS platform architecture and delivery experience is required.
Key Responsibilities:
- Establish CCaaS AI architectural blueprints and delivery playbooks
- Oversee technical governance on high-value CCaaS projects
- Lead client discovery workshops and define AI roadmaps
- Design conversational, generative AI, and interaction analytics solutions
- Architect integrations with CRM, WFM, and cloud ecosystems
Requirements:
- Five-plus years across at least two primary CCaaS platforms
- Experience deploying contact center AI, NLU, and LLM solutions
- Seven-plus years in enterprise IT or consulting solution architecture
- Three-plus years in cloud contact center delivery and migrations
- REST, GraphQL, streaming, Node.js, Python, or AWS Lambda knowledge
Bring CCaaS architecture, AI engineering, client advisory, and technical leadership to Bell’s enterprise transformation practice.
📌 CCaaS AI Practice Lead (Toronto)
🏢 Bell
📍 Toronto