At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

The Broker Training Specialist is responsible for delivering training programs for insurance brokers. This role ensures that brokers are equipped with the knowledge and skills necessary to effectively sell and service our insurance products. The Specialist will work closely with various departments to align training initiatives with company goals and regulatory requirements. This role will also support the BD team with Personal Lines product expertise and solid communication skills to deliver timely training and product updates, thereby bridging the gap between product development teams and brokers operating on the front line.

This role exists to strengthen broker capability through effective training, up ‑ to ‑ date materials, and ongoing support. Below are the roles' objectives.

Deliver High-Quality Training: Provide effective virtual and in-person training sessions that enhance broker product knowledge, sales skills, and compliance understanding,



using engaging facilitationtechniquesandmaintainingstrong learner satisfaction

Maintain and Evolve Curriculum: Collaborate with the Broker Engagement Learning Partner to update and refine training materials, ensuring accuracy with evolving insurance products, regulatory requirements, and industry best practices.

Evaluate and Improve Learning Impact: Measure training effectiveness throughassessments, feedback , and performance data, and use findings to adjust content, delivery methods, and support resources for continuous improvement.

Provide Ongoing Broker Support: Offer personallinesmentorship,respond to broker questions, and ensure they have the guidance needed to confidently apply training, navigate systems, and support customerseffectively.

What will you do?

- Training Delivery: Deliver effective virtual and in-person training sessions that build broker competence in product knowledge, sales practices, systems use, and regulatory compliance
- Curriculum & Content Management: Maintain accurateand up-to-date training materials by collaborating with the Broker Engagement Learning Partner and SMEs to reflect product changes, regulatory updates, and industry best practices
- Program Evaluation & Continuous Improvement: Monitor training effectiveness through assessments, feedback, and performance metrics, and implement enhancements to improve learner experience and business outcomes.




- Documentation & Knowledge Resources: Create, update, and manage clear documentation; including FAQs, product guides, and job aids, to ensure brokers have accessible, accurate , and practical reference materials.

What will you need to succeed in this role?

- Post-secondary diploma or undergraduate degree in a relevant field such as Business, Insurance, Education/Adult Learning, Communications, or related discipline.
- 2–3 years in personallinesinsurance, underwriting, or broker support with solid understanding of products, underwriting guidelines, quoting workflows, and regulatory expectations.
- 1–2 yearsfacilitatingtraining or coaching, with the ability to apply adult learning principles and deliver both virtual and in‑person sessions.
- 1–2yearscreating or updating training materials, job aids, or documentation.
- Experience supporting brokers or customers directly,demonstratingstrong communicationand problem-solving skills.
- Familiarity with insurance systems, workflows, andparticipatingin system or product change initiatives.
- Broker or customer-facing support experience (1–2 years)demonstratingclear communication and problem-solving.
- Training facilitation experience (1–2 years) delivering virtual or in-person sessions using adult learning principles.
- Content development or instructional design experience (1–2 years) creating training materials, job aids, or documentation.
- Exposure to system updates or product launches (≈1 year) with ability to translate technical changes into training.
- Training facilitation and presentation experience
- Instructional design and content development

📌 Broker Training Specialist (Cambridge)
🏢 Gore Mutual Insurance
📍 Cambridge