An Opportunity to Join Our Dynamic Team … in a Agile City

The Corporation of the City of St. Thomas invites applications for the newly created position of Director of Information Technology.

DIRECTOR OF INFORMATION TECHNOLOGY

Information Technology Department

Permanent, Full-time

Posting #1283-11-26

POSITION SYNOPSIS AND PURPOSE:

Under the general direction of the City Manager, the Director of Information Technology (IT) provides strategic leadership, direction, and oversight for the City's technology infrastructure, systems, cybersecurity, digital services, and information management functions. The Director is responsible for developing and implementing technology strategies that support organizational priorities, service excellence, operational efficiency, innovation, and digital transformation across all municipal departments.

The Director leads the planning, development, implementation, maintenance, and security of the City's technology environment, including networks, servers, cloud-based platforms, enterprise applications, telecommunications, cybersecurity programs, disaster recovery, data governance, and emerging technology initiatives. The position works closely with City leadership to identify technology solutions that enhance service delivery, improve business processes, support data-driven decision-making, and ensure the reliable and secure operation of municipal services.

As a member of the senior leadership team, the Director provides advice and recommendations regarding technology investments, cybersecurity risks, governance frameworks, capital planning, and long-term digital strategies while ensuring compliance with applicable legislation, industry standards, and municipal policies.





MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES:

Strategic Leadership, Governance, & Corporate Planning (20%)

- Develop and implement the City's Information Technology strategy, digital transformation roadmap, and technology governance framework.
- Advise the City Manager, Leadership Team, and Council on technology trends, opportunities, risks, and investment priorities.
- Align IT initiatives with corporate strategic priorities and departmental business requirements.
- Lead the development of technology-related policies, standards, and procedures.
- Provide recommendations regarding technology modernization, innovation, and service improvement initiatives.
- Participate as a member of the City's senior leadership team and contribute to corporate planning and organizational initiatives.

IT Operations, Infrastructure, & Service Delivery (25%)

- Provide overall oversight of the City's technology infrastructure, including networks, servers, cloud platforms, telecommunications systems, hardware, software, and end-user technologies.
- Ensure the reliable, secure, and efficient delivery of technology services across all City departments.
- Monitor system performance, availability, and capacity requirements.
- Participate directly in troubleshooting, system configuration,



and problem resolution for complex or critical issues.
- Oversee business continuity, disaster recovery, and system resiliency programs.
- Ensure service levels meet organizational needs and operational requirements.

Cybersecurity, Risk Management & Information Protection (20%)

- Lead the City's cybersecurity program, including risk assessments, vulnerability management, incident response, and security awareness initiatives.
- Develop and maintain cybersecurity policies, standards, and controls.
- Monitor emerging threats and ensure adequate safeguards are implemented to protect municipal information assets.
- Lead responses to cybersecurity incidents and coordinate recovery activities.
- Ensure compliance with applicable legislation, privacy requirements, and information security best practices.
- Act as the organization's primary subject matter expert regarding technology-related risks and security matters.

Departmental Leadership & Staff Development (15%)

- Lead, mentor, and support the IT staff.
- Establish departmental priorities, work plans, service standards, and performance expectations.
- Foster a culture of customer service, accountability, continuous learning, and innovation.
- Support employee development, succession planning, and workforce capability initiatives.
- Manage employee relations matters in accordance with City policies and collective agreements.

Technology Projects & Business Solutions (10%)

- Lead and sponsor corporate technology projects, system implementations, upgrades, and modernization initiatives.
- Work with departments to identify business needs and technology solutions that impr

📌 Director of Information Technology (St. Thomas)
🏢 The Corporation Of The City Of St Thomas
📍 St. Thomas