Support Blue Moon Metals employees across Toronto and global operations using Windows, Microsoft 365, and advanced troubleshooting skills. This hybrid role requires onsite work two to three times weekly.

As Senior Technical Support Analyst, you will provide corporate, remote, and operational end-user support. The position emphasizes executive support, Microsoft Intune, Microsoft Entra ID, networking, and cybersecurity. You will resolve complex incidents and help maintain secure, productive workplaces.

Key Responsibilities:

- Support employees and executives with complex technical issues
- Resolve Windows, mobile, Microsoft 365, hardware, and connectivity incidents
- Coordinate escalations with infrastructure, cybersecurity, and application teams
- Support onboarding, offboarding, deployments, refreshes,



and access requirements
- Maintain incidents, procedures, and knowledge articles in IT service management

Requirements:

- Diploma or degree in information technology or related discipline
- Typically five-plus years of corporate technical support experience
- Experience supporting executives or VIP users
- Solid Windows, Microsoft 365, Intune, and Entra ID knowledge
- Networking and endpoint security troubleshooting experience

Apply advanced technical support, executive service, and cybersecurity awareness as Blue Moon Metals expands its global mining operations.

📌 Senior IT Support Analyst Toronto
🏢 Blue Moon Metals
📍 Toronto