Description

Purpose: Ensure candidates have strong communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge.

- Communication Skills (Mandatory)
- Ability to clearly explain technical concepts in easy, customer-friendly language
- Comfortable participating in and leading customer calls
- Clear written communication (emails, chat responses)
- Asks clarifying questions and avoids assumptions
- Customer Interaction Experience (Mandatory)
- Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)
- Experience handling customer queries independently or with minimal support
- Understanding of customer expectations around clarity, timelines, and ownership
- SailPoint ISC Functional Knowledge
- Basic understanding of SailPoint Identity Security Cloud and its purpose
- Awareness of identity lifecycle concepts
- Conceptual understanding of authoritative vs authentication sources
- High-level understanding of connectors
- Awareness of Tenant Connectivity activities

📌 Senior Administrator (Canada)
🏢 W3Global
📍 Canada