Posting Details ~ Posted on November 4, 2026 Head Office Full-Time From this modest beginning, the Company now has a Head Office in Burnaby, Twenty-Three Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to 'inspire excellence and trust' by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location.

Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada. To be the environment that inspires excellence and trust within our community. Gracious, Team-oriented, Courageous, Innovative, Community Focused, and Exceptional Experience.

At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best. As a VRF & Ductless Technical Support member, you will perform technical support & training that includes the installation, maintenance, and repair of ductless heat pump systems.

You will respond to customer inquiries and service requests promptly and professionally. Additionally, you will collaborate with the technical support lead/trainer for ongoing training and skill development.

Technical Support

Diagnose and resolve technical issues reported by customers. Collect and analyze recorded data from technicians and customers to identify areas of concern. Maintain accurate records of service activities, work performed.

Collaborate with manufacturers, the warranty department, and the branch manager regarding requests for unit replacement. Participate in ongoing training sessions to stay current with industry trends and product updates. Review recorded Data from contractors with RSL lead tech support staff.

Warranty





Support ~ Collect all required data and information on Ductless unit replacement requests working with Warranty Department, Branch staff, and Contractors. Obtain a filled-out jobsite request form from customer or contractor. Conduct jobsite visits to assist contractor with troublesome jobs.

Customer Satisfaction

Ensure timely and effective resolution of customer issues to enhance overall satisfaction. Provide clear and concise communication to customers regarding service processes and timelines. Training and Development Participate in regular training sessions to enhance your technical skills and product knowledge.

Collaborate with manufacturers to ensure your product training sessions and certifications are up to date. Ability to travel. Minimum of 5 years of HVAC technical experience. Journeyman certificate required or equivalent.

Provide excellent customer service. Understand basic inventory, warehousing, and stocking procedures. Must be able to use a computer and all software (web-based or otherwise) provided by management and our suppliers.

Examples include Microsoft Office and PowerPoint presentations, manufacturer/supplier programs, and websites. The target salary range for this position is $85,000 -$100,000 per annum. The pay range for this position is a general guideline only.

The salary will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data. That's why we support and recognize our team members with a range of benefits: ~ Annual Bonus Program ~ Vacation entitlement starting at three (3) weeks annually, with incremental increases based on years of service, up to a maximum of six (6) weeks. ~3 personal obligation days. ~ Wellness Account. ~ Protect your future with our Registered Retirement Savings Plan . ~ Access a 24/7 Employee Assistance Program. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws.

📌 VRF & Ductless Technical Support Representative (Mississauga)
🏢 Refrigerative Supply
📍 Mississauga