Lead customer support operations through reservation expertise, staff coaching, and bilingual service in a hybrid office model. Guide teams through reservation changes and customer solutions.

The Customer Support Supervisor leads activities supporting reservation and customer service operations. You will assist travel agents and customers affected by involuntary reservation changes. Success requires leadership, communication, organizational ability, and knowledge of ARD Web and TTS.

Key Responsibilities:

- Guide direct reports, travel agents, customers, and departments
- Resolve reservation issues accurately and within required timelines
- Communicate air, cruise, and land changes within 48 hours
- Coach staff and monitor telephone and email service
- Maintain procedures, reports, and department manuals

Requirements:

- College diploma in Tourism and/or management
- Minimum three years of industry experience
- Excellent knowledge of ARD Web and TTS
- French and English bilingual communication abilities
- Availability to work in office under hybrid mode

Apply customer support leadership, reservation knowledge, and bilingual communication to guide effective solutions and professional service delivery.

📌 Customer Support Operations Supervisor (Montreal)
🏢 Vacances Air Canada / Air Canada Vacations
📍 Montreal