Lead Billing Operations Specialist expertise in tax handling and eBilling supports Torys’ hybrid teams, with three office days weekly. Guide accurate billing and resolve complex issues.

This lead position is a subject matter expert supporting Billing and eBilling teams. You will work with the Manager, Billing on coaching, mentoring, best practices, tools, technology, and training. The role covers complex account processing, reconciliations, splits, AFAs, and Outside Counsel Guidelines compliance.

Key Responsibilities:

- Guide accurate billing within standard turnaround times
- Escalate unresolved client and lawyer concerns
- Resolve eBilling rejections and improve processes
- Maintain billing system integrity through testing and troubleshooting




- Report metrics and support audit inquiries

Requirements:

- Five or more years of Billing and eBilling experience
- One or more years providing functional guidance and mentorship
- Accounting degree, diploma, or equivalent experience
- Proficiency in Microsoft Office, time entry, and accounting systems
- Ability to work three days weekly in-office

Apply billing expertise, troubleshooting, mentorship, and eBilling knowledge while supporting Torys’ service standards in a hybrid mode.

📌 Lead Billing Operations Specialist (Toronto)
🏢 Torys
📍 Toronto