Support business-critical applications through incident resolution, troubleshooting, and automation while maintaining reliable production systems. This role requires 8–10 years of experience.

The Production Support Engineer combines application support with development activities. You will analyze root causes, implement changes, monitor systems, and enhance applications. The work supports availability, reliability, compliance, and customer experience.

Key Responsibilities:

- Respond to customer requests, incidents, questions, and problem tickets
- Troubleshoot issues and perform root-cause analysis
- Execute installation, release, and change plans
- Develop, test, debug, and maintain automation solutions
- Monitor alerts, performance, availability, and reliability

Requirements:

- 8–10 years of required experience
- Application and production support experience
- Incident and problem management knowledge
- Scripting, programming, debugging, and automation skills
- SDLC, code review, testing, and change-management experience

Apply production support, root-cause analysis, monitoring, and automation expertise to business-critical applications and systems.

📌 Senior Production Support Engineer (Mississauga)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Mississauga