If Term position, enter length of Term in months

If Term position, enter length of Term in months N/A

Position Groups

Position Groups Management and Exempt

Division

Division Communications (DV101)

Department

Department Communications (DP101-1)

Department Name

Branch

Branch Corporate Communications (BR248)

Organizational Information

Purpose of your Position - Non Union

Help connect the City of Kelowna's priorities with the people they matter to. As a Communications Consultant, you will bring senior-level expertise to a team focused on customer service, community and business engagement. You will turn complex issues into clear, purposeful communications that connect organizational goals with audience needs.

Your primary focus will be internal and external strategic communications. You will provide trusted advice, develop well-researched communications plans and create the materials that bring them to life. Drawing on political acumen and sound judgment, you will anticipate issues, recommend approaches and take ownership of your work from planning through delivery and evaluation. You will assess effectiveness, apply what you learn and continuously improve your programs. This is a strategic, hand-on role: alongside advising senior leaders, you will write and edit content and coordinate activities such as awareness campaigns, crisis plans, marketing campaigns, and events.

The Communications Consultant provides internal and external strategic communications primarily for the City Manager and Mayor and Council. The position also develops and delivers communications and marketing strategies to maximize effectiveness of corporate priority plans and departmental initiatives.

Classification Summary - Union





Duties - Union

Results and Activities - Non union

Strategic communications

- Communications lead to develop and implement strategic communications plans that support City Manager and City Council as well as the corporate priority plans.
- Develop solutions and processes for complex and varied corporate initiatives – how we do things is just important as what we do. Create implement evaluate and continually adapt both a corporate external and internal communications strategy that guides the work of the corporate communications department.
- Conducts and analyses key research to ensure solid understanding of citizens key stakeholders community issues/trends and communications preferences. Coordinates the work of relief staff and external consultants.
- Communications lead for key corporate service departments including Human Resources (including labour relations) and financial services.

Media relations and issues management - media is the number one-way citizens learn about the City

- Proactively develops communications solutions for senior managers before projects go public to ensure process will enhance or mitigate corporate reputation.
- Anticipates media interest and proactively prepares Mayor and Council and City Manager to enhance or mitigate negative impact to the organization.




- Develops media relations strategies for complex and varied business challenges - preference is to be proactive must be able to quickly develop and implement reactive media strategies for emergent issues.
- Communications lead for Regional Emergency Operations Center to ensure channels and processes are operational for large scale emergencies throughout the Central Okanagan.

Corporate communication channels and reputation management

- Develops communications strategies to shape and influence city's reputation to ensure ongoing public and staff support for city initiatives.
- Responsible for developing and implementing key corporate communications platforms - platforms which are key to delivering city services and information are continually changing in today's 24/7 virtual world.

Communications Standards

- Develops corporate communications policies frameworks and guidelines that guide the actions of all city staff.
- Negotiates branding programs with third party partners to ensure citizens recognize city-owned properties and value for money.
- Responsible for RFP's and contracts that govern communications.

Manage Budget

- Varies annually between $50000 and $100000
- Builds and manages individual project communications budgets: build case secure funding and manage funds appropriately.

Knowledge - Non Union

University degree in communications/public relations or related field. Must have a deep and broad understanding of communications theory strategic communications stakeholder analysis media relations theory and agenda setting public consultation and research. The Communications Consultant must

📌 Communications Consultant (Kelowna)
🏢 Kelowna International
📍 Kelowna