Title: Program Manager, Leeder Place

Job Status:Full Time, 40 hours per week, 1-Year Contract (Existing Role)

Job Region:All Blue Door Locations

Salary: $70,000 - $80,000

Job Summary

Reporting to the Director, Programs Emergency & Seasonal Housing, the Program Manager oversees the day-to-day operations of Leeder Place and provides leadership to staff, students, and volunteers. The Program Manager supports program development, implementation, and evaluation to ensure services are person-centred, aligned with Blue Door's mission, values, and the intended outcomes of the program. The role fosters a shared understanding of program goals and expectations among all team members, ensures compliance with agency policies and procedures, and contributes to agency planning and community partnerships through participation in committees and sector forums.

Responsibilities

- Provide leadership and supervision to program staff, students, and volunteers, including recruitment, onboarding, coaching, performance management, and compliance with agency policies and the collective agreement.
- Oversee daily program operations, ensuring services are delivered safely, effectively, and in alignment with Blue Door's mission, harm reduction philosophy, and program objectives.
- Manage staff scheduling, training coordination, team meetings, conflict resolution, crisis response, and direct service coverage as required.
- Ensure accurate service user documentation, program records, statistical reporting, and data collection.
- Monitor and evaluate program performance, identify trends, recommend improvements, and support ongoing program development.




- Manage program expenditures and contribute to budgeting, strategic planning, and agency initiatives.
- Develop and maintain effective relationships with community partners and represent Blue Door at community committees and forums.
- Participate in the agency's on-call rotation and undertake other duties as assigned.
- All other duties as assigned.

Respect and Professionalism

- Maintain professionalism in the workplace.
- Working cooperatively alongside and supporting all Blue Door team members and departments.
- Adherence to the mission, vision, policies and procedures of the agency.
- Able and willing to promote harm reduction practices in accordance with core standards.
- Attend internal staff meetings and staff training as required.
- Maintain the confidentiality of all service user and agency information.
- Utilizes effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
- Fosters positive and appropriate relationships with service users, colleagues, community partners and volunteers.
- Provides referrals and follow-up as necessary.
- Meets with manager on a regular basis and participates in completion of annual performance evaluation.

Occupational Health & Safety





- All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others.
- All employees shall learn and understand health and safety policies and procedures and will comply with them.

Qualifications

Required Qualifications

- Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and experience.
- Experience working with vulnerable individuals and families in a human services, housing, shelter, or community-based environment.
- Demonstrated leadership experience, including staff supervision, coaching, performance management, team development, and conflict resolution.
- Strong knowledge of harm reduction, person-centered, trauma-informed, and anti-oppressive practices.
- Excellent communication, interpersonal, organizational, and problem-solving skills.
- Ability to manage sensitive and confidential information with professionalism and discretion.
- Proficiency with Microsoft Office and experience using database management systems.
- Experience working in a unionized setting, including interpreting and applying collective agreements.
- Valid driver's license, reliable vehicle, and proof of insurance.
- Ability to lift up to 40 lbs.

Conditions of Employment

- Successful completion of a Vulnerable Sector Screening.
- Current First Aid/CPR certification or willingness to obtain certification.

Assets

- Three (3) or more years of leadership experience in the non-profit sector.
- Experience with program evaluation, outcome measurement, statistical reporting, and data analysis.

We are always working towards continued

📌 Program Manager (East Gwillimbury)
🏢 Blue Door
📍 East Gwillimbury