Production support engineers troubleshoot incidents, monitor systems, and build automation solutions while responding to customer requests and operational issues.

This Production Support Engineer provides application and production support across incidents, problem tickets, and technical questions. The work includes root-cause analysis, system monitoring, scripting, testing, debugging, and maintenance. Collaboration spans project leads, technical teams, business partners, and key stakeholders.

Key Responsibilities:

- Respond to customer requests, incidents, questions, and problem tickets
- Troubleshoot technical issues and implement effective resolutions
- Develop, test, debug, and maintain scripts and utilities
- Monitor alerts, performance, availability,



and reliability
- Improve monitoring, alerting, automation, and operational processes

Requirements:

- Experience with systems monitoring and production alert response
- Experience using system commands and utilities
- Knowledge of troubleshooting and root-cause analysis
- Understanding of SDLC processes and code reviews
- Experience providing on-call support

Apply production support, troubleshooting, monitoring, and automation skills across customer-focused operational engineering responsibilities.

📌 Production Support Engineer Automation (Mississauga)
🏢 Envision Technology Solutions
📍 Mississauga