Technical Support Analyst - Mining/Mineral Processing

Technical Support Analyst - Mining/Mineral Processing
Location: Toronto, ON
Hybrid Role: 2-3X on site

The Opportunity

We are seeking a Technical Support Analyst to provide responsive, practical support across our corporate and global operations. Reporting to the Lead, End User Support, you will help employees resolve day-to-day technology issues and make effective use of laptops, mobile devices, Microsoft 365, meeting-room systems, printers, and corporate connectivity. You will support users locally and remotely while contributing to a secure, reliable, and positive end-user experience.

What You Will Do

End User Support

- Provide first- and second-line support for hardware, software, applications, operating systems, printing, and connectivity issues.
- Configure and deploy laptops, monitors, docking stations, mobile devices, and other end-user equipment.
- Support employee onboarding, offboarding, workstation setup, equipment changes, and routine access requirements.
- Assist with executive support and escalating complex or high-impact issues appropriately.

Modern Workplace and Office Technology

- Support Outlook, Teams, OneDrive, SharePoint, Microsoft Office, Microsoft Intune, and Microsoft Entra ID.
- Support Microsoft Teams Rooms and meeting-room equipment, including displays, cameras, microphones, audio systems, and conferencing peripherals.
- Support office printers, multifunction devices, laptops, docking stations, monitors, mobile devices, and related workplace technology.

Networking and Cybersecurity

- Troubleshoot common LAN, Wi-Fi, VPN, internet, DNS, DHCP, and network-access issues.




- Follow corporate cybersecurity policies and support secure device configuration, endpoint compliance, MFA, patching, and security updates.
- Recognize and escalating phishing, malware, suspicious account activity, or other cybersecurity concerns.

Global Service and Team Contribution

- Provide remote technical support to users globally and collaborate with corporate and site-based IT resources.
- Contribute to site support activities, technology rollouts, hardware refreshes, office and site mobilizations, and IT projects where applicable.
- Record and manage incidents and service requests, document troubleshooting and resolutions, and contribute to user guides and knowledge articles.
- Assist with IT inventory, asset tracking, equipment lifecycle activities, and recurring-problem identification; travel occasionally when required.

What You Bring

- Diploma, degree, or technical certification in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
- Typically 2 to 4 years of experience in service desk, desktop support, technical support, or a similar role.
- Experience supporting Windows and Microsoft 365 environments.
- Familiarity with Teams, OneDrive, SharePoint, Microsoft Intune, and Microsoft Entra ID.




- Good knowledge of endpoint hardware, mobile devices, printers, and meeting-room technology.
- Understanding of TCP/IP, Wi-Fi, DNS, DHCP, VPN, and common connectivity troubleshooting.
- Basic knowledge of MFA, endpoint security, phishing, device compliance, patching, and identity protection.
- Microsoft 365 Fundamentals, CompTIA A+, CompTIA Network+, or equivalent experience is an asset.

How You Work

- Solid customer-service orientation and a practical problem-solving approach.
- Clear written and verbal communication with technical and non-technical users.
- Good organization, attention to detail, and ability to prioritize multiple requests.
- Willingness to learn, accept guidance, and build technical capability.
- A collaborative, dependable, and security-conscious approach to work.

Why this role matters: You will help employees work securely and productively, whether they are in a corporate office, working remotely, or supporting one of our operational locations.

About Blue Moon Metals

Blue Moon Metals Inc. is a publicly traded metals and mining company advancing a global portfolio of mineral development and operating projects. As the company grows its corporate, project, and remote site operations, the IT & Cybersecurity team is building the internal capability required to protect both enterprise IT and operational technology (OT) environments across the business.

What Blue Moon Metals Offers

- The opportunity to help build a cybersecurity program from the ground up across a global mining organization.
- Exposure to both enterprise IT a

📌 Technical Support Analyst (Toronto)
🏢 Blue Moon Metals
📍 Toronto