Workday AMS oversight and production service ownership anchor this McKesson position. The individual-contributor leader manages service performance through influence.

The Workday Solutions Delivery

Manager oversees incidents, requests, defects, problems, ticket aging, SLAs, and recurring production risks. This leader also coordinates enhancements, projects, releases, and operational transitions across the HCM Technology portfolio. ServiceNow-based service management, vendor accountability, root-cause analysis, and continuous improvement are central to the work.

The role requires robust Workday knowledge across functionality, configuration, security, integrations, testing, and business-process dependencies. It also balances business priorities with platform sustainability and standard Workday capabilities.

Key Responsibilities





- Oversee day-to-day Workday AMS performance
- Prioritize incidents, requests, defects, and problems
- Manage ticket backlog, aging, SLA performance, and risk
- Require root-cause analysis for recurring incidents
- Track corrective actions through completion Requirements:
- 8+ years delivering Workday or comparable HCM solutions
- Experience with AMS and production support
- Strong incident, problem, change, and release disciplines
- Experience with ServiceNow-based service management
- Ability to hold vendors accountable through influence Bring Workday service management, production support, and vendor oversight expertise to McKesson’s healthcare technology portfolio.

📌 Workday AMS and HCM Delivery Lead (Mississauga)
🏢 McKesson
📍 Mississauga