Workday AMS oversight and production service ownership anchor this McKesson position. The individual-contributor leader manages service performance through influence.

The Workday Solutions Delivery Manager oversees incidents, requests, defects, problems, ticket aging, SLAs, and recurring production risks. This leader also coordinates enhancements, projects, releases, and operational transitions across the HCM Technology portfolio. ServiceNow-based service management, vendor accountability, root-cause analysis, and continuous improvement are central to the work.

The role requires strong Workday knowledge across functionality, configuration, security, integrations, testing, and business-process dependencies. It also balances business priorities with platform sustainability and standard Workday capabilities.

Key Responsibilities





Oversee day-to-day Workday AMS performance

Prioritize incidents, requests, defects, and problems

Manage ticket backlog, aging, SLA performance, and risk

Require root-cause analysis for recurring incidents

Track corrective actions through completion

Requirements

8+ years delivering Workday or comparable HCM solutions

Experience with AMS and production support

Robust incident, problem, change, and release disciplines

Experience with ServiceNow-based service management

Ability to hold vendors accountable through influence

Bring Workday service management, production support, and vendor oversight expertise to McKesson’s healthcare technology portfolio.

📌 Workday AMS and HCM Delivery Lead (Winnipeg)
🏢 McKesson
📍 Winnipeg