Title: Manager, Process Redesign & Modernization Requisition ID: 278209 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Process Redesign and Modernization contributes to the overall success of Scotia Global Wealth Management by supporting the delivery of process re-design and modernization initiatives aligned to the team’s business strategies and objectives. The Manager works under the direction of the Senior Manager to assess current-state processes, develop practical recommendations, coordinate implementation activities, and ensure all work is conducted in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Partner with the Senior Manager, business stakeholders, and control and support partners to identify, assess and implement continuous improvement opportunities across priority client and employee journeys.

Document and analyze current-state processes, pain points, risks, root causes and business requirements using data, stakeholder input and process-mapping techniques.

Develop well-supported recommendations, future-state process designs, implementation plans and supporting materials for review and approval by the Senior Manager and business sponsors.

Leverage Scotia Navigator and other approved AI capabilities to support day-to-day analysis, problem-solving and the development of recommendations, while identifying opportunities where AI may help simplify processes, reduce manual effort and improve operational effectiveness.

Coordinate day-to-day delivery of assigned workstreams, including project plans, status reporting, issue and risk tracking, decision logs, meeting materials, communications,



training and implementation readiness.

Facilitate working sessions with cross-functional stakeholders to validate findings, build alignment, resolve delivery issues and support timely execution of agreed actions.

Monitor progress against milestones, escalated material risks, dependencies and decisions to the Senior Manager, and follow through on actions to maintain delivery momentum.

Support the measurement of initiative outcomes by establishing baseline information, tracking relevant indicators and documenting realized or anticipated improvements.

Work across Business Lines to identify and help remove operational risks and barriers that may affect successful delivery.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

University degree or equivalent experience, with a minimum of 3 years of related experience in process improvement, business analysis, project delivery, operations or transformation

Knowledge of Wealth Management businesses, operational processes, client journeys and the regulatory environment is an asset

Experience documenting current-state processes, identifying root causes and developing future-state recommendations

Solid analytical and problem-solving skills, with the ability to interpret information,



identify patterns and translate findings into practical actions

Strong organization and coordination skills, with the ability to manage concurrent priorities, maintain accurate documentation and meet deadlines

Effective facilitation, influencing and relationship-management skills, with the ability to work collaboratively across cross-functional teams

Clear verbal and written communication skills, including the ability to develop concise presentations, recommendations and status updates

Experience supporting strategic initiatives, change implementation, communications or training is an asset

An understanding of project and process-improvement methodologies, metrics and best practices

Proficiency in Microsoft 365 tools, including Word, PowerPoint, Excel and Visio, with demonstrated proficiency in Scotia Navigator and other approved AI tools

Demonstrated ability to effectively use AI tools, including Scotia Navigator, as part of day-to-day work to research, analyze information, generate insights, solve problems and improve personal productivity

Comfortable applying AI to everyday business scenarios, including summarizing and synthesizing information, identifying patterns and opportunities, developing options, and creating well-supported recommendations

The ability to critically assess AI-generated outputs, apply sound judgment, validate information and refine results to ensure recommendations are accurate, practical and appropriate for the business context

Curiosity and confidence in exploring recent AI capabilities and identifying opportunities to use AI to improve processes, employee experience and operational efficiency

Location(s): Canada : Ontario : Toronto Scoti

📌 Manager, Process Redesign (Winnipeg)
🏢 Scotiabank
📍 Winnipeg