Lead customer quality initiatives at Johnson Controls, applying project management and root cause analysis skills in an onsite workplace. Drive resolution across product, manufacturing, and field issues. The Customer Quality Project Manager leads quality projects throughout their lifecycle and serves as the primary liaison between customers and cross-functional teams. This role combines customer relationship management, quality engineering, problem solving, and data reporting. Its purpose is to meet quality expectations, address concerns, and implement continuous improvement actions. Key Responsibilities:

Lead customer quality projects from initiation through closure Manage complaints, warranty claims, and field quality concerns Coordinate Engineering, Manufacturing, Supply Chain, Service,



and Sales Drive CAPA and validate corrective action effectiveness Present quality trends and recommendations to leadership and customers Requirements:

Minimum three years with QA systems, regulations, guidelines, and standards Three or more years of client engagement experience Knowledge of 8D, RCA, 5 Why, FMEA, and Lean Six Sigma Proficiency with Microsoft Office, particularly Excel Experience in HVAC, ISO 9001, manufacturing, or engineered products preferred Apply customer relationship management, quality engineering, CAPA, and analytics to resolve issues at Johnson Controls.

📌 Customer Quality Project Manager (Winnipeg)
🏢 Johnson Controls International
📍 Winnipeg