Lead bilingual client services for Manulife’s AdminAdvantage portfolio in Montreal, combining team leadership with complex implementation oversight. Work in a hybrid arrangement supporting clients across jurisdictions. The Bilingual Manager leads Client and Account Specialists delivering end-to-end AdminAdvantage services. This senior leadership role oversees implementations, enrolments, ongoing service delivery, escalations, and portfolio performance. It requires French and English communication, Group Advantages knowledge, and cross-functional alignment. Key Responsibilities:

Lead, coach, and develop Client and Account Specialists Oversee complex implementations, enrolments,



and ongoing service delivery Monitor portfolio health and address emerging client risks Resolve high-impact issues with cross-functional stakeholders Drive consistent service standards across client portfolios Requirements:

Fluency in French and English is required Post-secondary education or equivalent experience Extensive leadership experience in complex client-focused environments Deep understanding of Group Benefits and enrolment processes Proficiency with Microsoft Office 365 tools Apply your bilingual leadership, Group Benefits expertise, and escalation management skills to AdminAdvantage client services at Manulife.

📌 Bilingual Client Services Manager (Winnipeg)
🏢 Manulife/John Hancock
📍 Winnipeg