Hypercare & Incident Management Consultant

Location:

Toronto, ON Onsite Flexibility:

Hybrid Contract Details

Position Type:

Contract Contract Duration:

12 months Pay Rate:

C$75.00-C$80.00 / Hour (CAD) Job Summary

Our client is seeking an experienced

Hypercare & Incident Management Consultant

to support a major core banking modernization program. This is a senior-level consulting role focused on improving the rigor, coordination, and resolution of production issues following release. The successful candidate will bring strong experience in

incident management, post-release validation, QA/testing leadership, and cross-functional issue resolution . The role requires someone who can quickly assess production issues, coordinate the appropriate technical and business teams, drive root-cause analysis, and ensure incidents are resolved efficiently with clear ownership and communication. Key Responsibilities

Lead and coordinate

incident management

and hypercare activities following production releases. Establish clear ownership, triage, escalation, and resolution processes for production issues. Coordinate across engineering, QA, product, operations, infrastructure, architecture, and other teams to resolve incidents. Drive post-release validation and testing to confirm fixes and ensure production stability. Facilitate incident triage meetings and maintain clear action plans, owners, timelines, and status updates. Ensure production issues are documented, prioritized, and tracked through resolution. Support root-cause analysis and ensure appropriate corrective and preventative actions are identified. Improve consistency and rigor across hypercare and production-support processes. Provide clear communication to senior stakeholders on incident status, business impact, risks, and resolution progress. Maintain documentation, issue tracking, and knowledge-sharing through

Jira and Confluence . Required Skills

Strong background in





software testing, QA management , or post-release validation. Demonstrated experience coordinating resolution of complex production incidents across multiple technical teams. Strong understanding of SDLC, software delivery, testing, release, and production-support processes. Experience leading incident triage, escalation, root-cause analysis, and resolution activities. Strong stakeholder-management and communication skills. Ability to operate effectively in high-pressure production environments and drive accountability across teams. Hands-on experience with

Jira and Confluence . Preferred Skills

Experience supporting large-scale

digital platform or core-system transformation

programs. Experience in financial services, banking, or other regulated environments. Familiarity with ITIL incident, problem, and change-management practices. Previous consulting or enterprise transformation experience. Required Experience

7 years of experience in

incident management, QA/testing leadership , production support, or technical delivery. About the Client

This client is a

digital-first Canadian bank

focused on delivering straightforward, no-fee everyday banking experiences to customers. The organization offers professionals across technology, engineering, QA, and financial services the opportunity to contribute to innovative banking solutions built for modern consumers. About GTT

GTT is an NMSDC-certified Minority Business Enterprise (MBE) headquartered in Portsmouth, New Hampshire. GTT is a subsidiary of Chenega Corporation, an Alaska-based company and one of the largest Alaska Native-owned corporations. An Inc. 5000 honoree and one of SIA's Best Staffing Firms to Work For, GTT connects professionals with Fortune 500 organizations across IT, engineering, construction, utilities, life sciences, financial services, and healthcare throughout the U.S. and Canada. We're committed to diverse, inclusive workplaces and to placing people in roles where they can do their best work.

📌 Hypercare & Incident Management Consultant (Winnipeg)
🏢 Global Technical Talent
📍 Winnipeg