Work

Location:
Mississauga, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $115,600
- $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Role overview The Senior Manager leads a complex, geographically distributed operational organization and sets direction across multiple disciplines. The incumbent is accountable for translating enterprise priorities into a coherent operational strategy, ensuring reliable service delivery, developing leaders and technical talent, managing stakeholder and vendor relationships, and maintaining a strong risk and control posture. This role requires an experienced technologyoperations leader who can move easily between executive-level decision support and detailed operational oversight. The successful candidate will lead through influence in a matrix environment, make sound decisions with incomplete information, and maintain transparent accountability for service outcomes, escalation, communication, and continuous improvement. Key accountabilities

Operational leadership and service reliability Lead global day-2 network operations across NOC/L1, TR/L2,



Performance & Capacity, and Network Automation. Set clear operational priorities, service expectations, escalation paths, and management routines for a 24x7 environment. Maintain focus on secure, stable and available network services through disciplined incident, problem and change execution. Ensure effective queue management, handovers, on-call coverage, site support, vendor engagement, and prompt escalation of material service risks. Provide executive-ready updates during major incidents and ensure business impact, recovery status, risks, decisions, and next steps are communicated clearly. Incident, problem and change management Provide senior leadership during high-severity incidents and complex escalations affecting enterprise network services. Ensure events and incidents are triaged, prioritized, documented, handed over, escalated, and resolved in accordance with enterprise processes. Drive structured root-cause analysis, post-incident review, corrective actions, and problem-log governance to reduce repeat incidents. Promote ticket quality, accurate reason-for-outage information, clear timelines, and complete closure documentation. Provide operational oversight for high-risk changes, site redirections, maintenance activity, recovery testing, and post-change validation. Performance, capacity and proactive assurance Lead proactive performance and capacity practices across supported network platforms.



Ensure daily and recurring health reviews identify material trends, anomalies, constraints, and emerging service risks before customer impact. Oversee capacity assessments, consultative analysis, stakeholder reviews, dashboards, recommendations, and action tracking. Require clear ownership, treatment plans, and escalation for capacity concerns, single points of failure, and recurring degradation. Advance self-serve reporting so analysts can focus on higher-value assurance, consultation, and prevention work. Automation, tooling and operational insight Set priorities for Network Operations automation based on service reliability, detection, triage, workflow efficiency, and risk reduction. Sponsor the design, implementation, maintenance, and adoption of health-check, incident-assistance, dashboard, reporting, and workflow automation. Ensure automation is controlled, supportable, documented, tested, and integrated into daily operating practices. Use ServiceNow, operational tools, dashboards, and metrics to identify friction, prioritize improvements, and demonstrate outcomes. Partner with tooling, observability, engineering, and platform teams to improve signal quality, alert routing, API integration, and operational visibility. Operational readiness and engineering partnership Lead operational-readiness governance for new technologies, platforms, migrations, and material changes entering production. Ensure day-2 requirements are addressed before hand-off, including support ownership, resiliency, monitoring and alerting, logging, escalation, documentation, training, capacity, recovery, and operating procedures. Partner with Architecture, Engineering, Build/Deployment, Security, application teams, and vendors to r

📌 Sr. Manager IT Operations (Winnipeg)
🏢 TD Bank Group
📍 Winnipeg