Job DescriptionJob Description

Specific Responsibilities:

Receptionist

 Answer all incoming phone calls, take messages, and redirect calls as required.

 Answer incoming sales calls and emails and provide administrative support as needed.

 Greet all customers and visitors in a qualified and welcoming manner.

 Ensure all clients sign in upon arrival and departure.

 Offer and provide refreshments to guests.

 Handle all incoming and outgoing mail and packages.

 Complete MLS mail-outs daily as required.

 Generate weekly call reports every Friday.

 Generate weekly sales reports every Wednesday.

 Organize conferences and meetings as required.

 Order breakfast for crews and/or lunches for staff as required.

 Operate the lunchroom dishwasher every Friday.

Administrative Assistant

Customer Files, Leads & Move Administration

 Create RPs for all move types, including incoming telephone leads, Google leads, WordPress

leads, and LMP sales opportunities.

 Create and maintain physical files for LD and CRB files.

 Ensure all customer information, estimates, work orders, inventories, and supporting

documentation are accurately filed in both electronic and physical customer files.

 Act as backup support for scheduling pre-move surveys with outside representatives as

required.

 Set up MoveWare and paper files and create estimates for Local, Long Distance, and Cross-

Border relocations as required.

 Follow the move management process for all booked moves.

 Create all required work orders and support documentation.

 Coordinate all moves out of storage and storage access requests.

Pricing & Estimating Support

 Provide backup support for pricing moves, including Local, Long Distance (LD), Corporate

Relocation (CRB), Import, and Export moves as required.

 Develop a thorough understanding of LD and CRB D of R pricing methodologies and SIRVA

pricing guidelines.

 Learn how to accurately calculate and interpret D of R pricing for LD and CRB moves.





 Assist with preparing and reviewing LD and CRB estimates to ensure pricing accuracy and

compliance with company, agency, and customer requirements.

 Verify that estimates include all applicable services, charges, and requirements.

Work Order Preparation & Operations Support

 Create and prepare accurate Local, International, LD, and CRB work orders based on approved

estimates and customer requirements.

 Verify all move details, including:

o Origin and destination locations

o Move dates

o Inventory details

o Packing services

o Storage requirements

o Valuation coverage

o Special handling requirements

 Ensure work orders contain complete operational instructions for drivers, crew leaders, and

dispatch.

 Review all documentation for accuracy, completeness, and compliance before submission.

 Create purchase orders as required.

 Create work orders for truck repairs for the Toronto and Burlington branches.

Customs & Cross-Border Documentation

 Understand and apply customs documentation requirements for CRB household goods

shipments.

 Assist in preparing, reviewing, and verifying customs documentation to ensure all required

forms are complete, accurate, and submitted within required timelines.

 Coordinate with internal departments, customers, and external partners to obtain required

documentation and resolve discrepancies.

 Maintain accurate records of customs-related paperwork.

MoveWare & Document Management

 Scan all completed move documentation and upload documents accurately into MoveWare in a

timely manner.

 Ensure all required paperwork is complete, legible, and properly filed within the appropriate





customer move file (digital and physical).

 Verify that all applicable service codes, agency codes, billing codes, and operational codes are

accurately entered on work orders and supporting documentation before submission.

 Maintain organized and accurate customer records to support Operations, Accounting, and

SIRVA requirements.

SIRVA Support

 Provide administrative support to the SIRVA Administration Manager.

 Assist with completing and submitting required SIRVA documentation.

 Ensure paperwork is accurate, complete, and submitted within required timelines.

 Maintain proper documentation and records for SIRVA-related moves.

Marketing & Special Assignments

 Assist with marketing initiatives as required.

 Support special projects and administrative assignments as required.

Special Projects:

Smile Foundation

 Maintain records and enter shipment information into MoveWare for shipments received into

the warehouse.

Norma King

 Maintain records and enter shipment information into MoveWare for shipments received into

the warehouse.

nCompany Description

For over 98 years, Tippet Richardson has been more than just a moving company, it’s been a trusted partner for families and businesses. Founded in 1927, our mission has always been to provide high-quality residential and corporate moving services in Toronto and the Greater Toronto Area (GTA). Through dedication and integrity, we have grown to become one of Canada’s most respected and trusted name in the industry.

Company DescriptionFor over 98 years, Tippet Richardson has been more than just a moving company, it’s been a trusted partner for families and businesses. Founded in 1927, our mission has always been to provide high-quality residential and corporate moving services in Toronto and the Greater Toronto Area (GTA). Through dedication and integrity, we have grown to become one of Canada’s most respected and trusted name in the industry.

📌 Receptionist and Administrative Assistant (Toronto)
🏢 Tippet Rishardson
📍 Toronto