Job Summary:

The Junior Systems Administrator/Operations Support Specialist provides essential systems administration and operations support within an enterprise environment. This role involves managing user access, performing system maintenance, supporting network infrastructure, and ensuring optimal system performance through troubleshooting, upgrades, and monitoring. The specialist collaborates with technical teams to maintain business-critical applications and deliver timely support while adhering to cybersecurity and IT service management best practices.

Responsibilities:

- Set up and manage user access and profiles, backup, and recovery operations.
- Perform software upgrades, apply patches, and implement requested system changes.
- Monitor computer workloads and adjust resources for optimal system utilization.
- Configure, install, and support network infrastructure and coordinate systems operations.
- Provide Level 1 and Level 2 technical support and resolve incidents within SLAs.
- Maintain technical documentation, operational procedures, and system inventories.
- Participate in after-hours support, scheduled maintenance, and on-call rotations as needed.
- Communicate effectively with technical and non-technical stakeholders to ensure client satisfaction.

Required Skills:
- Experience with Microsoft Windows Server administration including Active Directory, Group Policy, DNS, DHCP.
- Knowledge of enterprise infrastructure including file servers, print services, and virtualization platforms (VMware or Hyper-V).
- Understanding of cloud technologies such as Microsoft Azure, Microsoft 365, and Entra ID (Azure AD).
- Familiarity with IT Service Management (ITSM) processes and tools like ServiceNow or Remedy.
- Strong troubleshooting skills for hardware, software, network connectivity, and system performance.
- Basic scripting and automation skills using PowerShell or similar scripting languages.




- Knowledge of cybersecurity best practices including patch management, vulnerability remediation, and access control.
- Excellent verbal communication skills with the ability to explain technical concepts clearly.
- Customer service orientation focused on professionalism and responsiveness.
- Ability to work collaboratively and meet deadlines in a team environment.

Desired Skills:
- Experience with distributed and networked systems administration.
- Awareness of emerging IT trends and technologies.
- Knowledge of one or more programming languages.
- Understanding of Accessibility for Ontarians with Disability Act (AODA) and related standards.
- Experience with endpoint management solutions and cybersecurity tools.
- Prior participation in operational on-call rotations and after-hours support.

Rated Criteria:
- Technical Knowledge and Systems Administration - 40 Points
- Experience in Support and Operations - 30 Points
- Communication and Customer Service Skills - 20 Points
- Problem-Solving and Troubleshooting Abilities - 10 Points

Total: 100 Points Deliverables:
- Accurate setup and management of user access and profiles.
- Timely application of software patches, upgrades, and system changes.
- Monitoring reports on system performance and workload adjustments.
- Maintained and updated technical documentation and operational procedures.
- Resolved incidents and service requests within defined SLAs.
- Effective communication and status reporting to stakeholders.

Must Haves:
- Ability to troubleshoot hardware, software, network, and system performance issues using structured methodologies.
- Understanding of cybersecurity best practices including patch management and access control.
- Familiarity with cloud administration, preferably Microsoft Azure, Microsoft 365, and Entra ID (Azure AD).
- Robust verbal communication skills to convey technical information clearly.
- Customer service focus with professionalism and responsiveness.
- Availability to work 5 days onsite.

Public Sector Experience:

Preferred

📌 Systems Administrator (Ontario)
🏢 vTech Solution
📍 Ontario