Job Overview

Enjoy an exciting career in the Canadian Rockies with affordable on-site staff accommodation and the opportunity to earn up to $3,000 in bonuses upon completing your one-year employment contract!

Castle Mountain Chalets is currently seeking a friendly, enthusiastic, reliable, and guest-focused Front Desk Agent to join our team in the heart of Banff National Park, Alberta.

We offer competitive wages, affordable/Subsidized on-site staff accommodation, complimentary recreational equipment rentals, discounts on groceries and gas, Friend & Family rates for our employees ( as per availability)and opportunities for annual contract completion and performance bonuses.

Our team is made up of positive, adventurous, hardworking, kind, and confident individuals who enjoy providing exceptional hospitality while living and working in one of Canada's most beautiful mountain destinations.

We are looking for someone who shares these qualities and is excited about joining our team for a long-term opportunity!

About Us

Embark on a unique journey in the heart of the Canadian Rockies with our exceptional team. We are dedicated to creating unforgettable experiences for our guests by sharing our passion and expertise.

Join us at our remote wilderness lodge nestled in Banff National Park, conveniently situated between the renowned Lake Louise and the charming Town of Banff.

Say goodbye to the daily commute and say hello to the occasional moose encounter on your way to the office!

Surrounded by breathtaking peaks, valleys, and passes in the Bow Valley, Castle Mountain Chalets provides an unparalleled backdrop for backcountry skiing, hiking, biking, and paddling adventures.

Our property offers a unique mountain accommodation experience, and our Front Desk team plays an essential role in ensuring every guest feels welcomed, comfortable, and well cared for throughout their stay.

Front Desk Duties and Responsibilities

- Welcome guests warmly and professionally, ensuring an excellent guest experience throughout their stay.
- Manage guest check-ins, check-outs, reservations, modifications, cancellations, and room assignments.
- Respond to guest inquiries, requests, and complaints through phone, email, and online booking platforms in a timely and professional manner.
- Process guest payments, deposits, refunds, and billing transactions while maintaining accurate financial records.
- Provide guests with information about the property, local attractions, activities, and the surrounding Banff National Park area.
- Coordinate with Housekeeping and Maintenance to ensure room readiness, address guest concerns, and maintain smooth daily operations.
- Promote accommodation packages, special offers, and additional services to enhance guest satisfaction and support revenue.
- Assist with the daily operations of our on-site grocery and convenience store, providing friendly customer service to guests and visitors.
- Operate the retail Point of Sale (POS) system, process transactions, handle cash, and complete daily reconciliations.
- Receive merchandise deliveries, verify invoices, stock shelves, replenish products, and maintain attractive retail displays.
- Monitor store inventory, product pricing, expiration dates, and stock rotation, reporting replenishment needs to management.
- Maintain cleanliness and organization throughout the Front Desk, lobby, grocery store, and other designated public areas.
- Complete daily administrative tasks, reports,



reservation updates, and recordkeeping accurately.
- Work independently and collaboratively, balancing hotel reception and retail responsibilities during busy periods.
- Follow company policies, guest privacy standards, cash-handling procedures, and workplace health and safety guidelines.
- Assist with additional operational duties as assigned to support the smooth operation of Castle Mountain Chalets.

You Are

Friendly, Professional, Reliable, Organized, Positive, Adventurous, Confident, Kind, and Guest-Focused!

You genuinely enjoy helping people and creating memorable experiences.

You are someone who:

- Has a positive attitude and enjoys interacting with guests from different backgrounds.
- Takes pride in delivering exceptional customer service.
- Is punctual, dependable, and committed to maintaining professional standards.
- Communicates clearly and professionally, both verbally and in writing.
- Can multitask, prioritize responsibilities, and remain calm during busy periods.
- Has strong attention to detail and excellent organizational skills.
- Is comfortable working independently and making decisions when necessary.
- Enjoys working in a small, supportive team where everyone helps one another.
- Is versatile, adaptable, and willing to take on different responsibilities.
- Is passionate about hospitality and enjoys the mountain lifestyle.

Prerequisites and Qualifications

- Previous Front Desk, hotel reception, hospitality, or customer service experience is preferred.
- Experience working with hotel Property Management Systems (PMS) is an asset.
- Familiarity with MEWS PMS or similar hotel reservation systems is an advantage.
- Strong English communication skills, both written and verbal.
- Basic computer skills, including email, Microsoft Office, and online reservation systems.
- Ability to handle guest payments, cash transactions, and administrative responsibilities accurately.
- Strong problem-solving skills and a guest-focused approach.
- Ability to work independently with minimal supervision.
- Willingness to work weekends, holidays, mornings, and evenings based on operational requirements.
- Ability to work effectively in a remote mountain environment.
- Must be legally authorized to work in Canada.

Previous hotel Front Desk experience is preferred; however, we value a positive attitude, willingness to learn, and genuine passion for hospitality. Training will be provided to the successful candidate.

Staff Housing

Affordable on-site staff accommodation – live and work in the heart of Banff National Park!

One of the greatest advantages of working at Castle Mountain Chalets is the opportunity to live just steps away from your workplace.

Our staff accommodation includes:

- Subsidized staff accommodation – $12 per day per person, subject to room arrangements and availability.
- Accommodation building with 8 private rooms located on the property.
- Approximately a 1-minute walk to work.
- Approximately a 25-minute drive to Banff or Lake Louise.
- Fully furnished bedrooms and shared common areas.




- Linens provided.
- Private ensuite bathroom with shower in each bedroom.
- Fully equipped shared kitchen with two ovens, microwaves, sinks, and essential kitchenware.
- Individual full-sized refrigerator for each employee.
- Free Wi-Fi and cable.
- Free laundry facilities.
- Free parking.

Enjoy the convenience of living on-site while exploring everything the Canadian Rockies have to offer!

Perks and Benefits

Working at Castle Mountain Chalets is more than just a job. It's an opportunity to experience mountain living while building your hospitality career.

Our team members enjoy:

- Affordable subsidized staff accommodation.
- Subsidized team events and activities.
- Complimentary recreational equipment rentals, including mountain bikes and snowshoes.
- Organized trips into town for shopping, groceries, and recreational activities.
- Easy access to hiking, biking, skiing, and outdoor adventures.
- 30% discount at our general store.
- Discounted fuel.
- Up to 50% discount on guest accommodations for friends and family, subject to availability and company policies.
- A friendly, supportive, and multicultural working environment.
- Opportunities to learn different aspects of hotel operations.
- Potential long-term employment and career development opportunities.

Compensation

- Competitive hourly wage based on qualifications and experience.
- Full-time employment with approximately 40 hours per week.
- $2,000 Contract Completion Bonus upon successful completion of the one-year employment agreement.
- Additional performance-based bonus of up to $1,000, based on individual performance and achievement of established expectations.
- Total potential bonus of $3,000 upon completion of the one-year contract, subject to the terms of the employment agreement.
- Affordable subsidized on-site staff accommodation available.
- Opportunity for long-term employment and contract renewal.

Ability to Commute / Relocate

Banff National Park, Alberta: Must be able to reliably commute or be willing to relocate before starting work.

Subsidized staff accommodation is available for candidates relocating to the area.

Why Join Castle Mountain Chalets?

If you love meeting new people, enjoy providing exceptional guest service, and dream of living in the Canadian Rockies, this could be the perfect opportunity for you!

At Castle Mountain Chalets, you'll become part of a small, dedicated team that takes pride in creating memorable mountain experiences for guests from around the world.

Whether you're looking to grow your hospitality career, explore the outdoors, or experience the unique lifestyle of Banff National Park, we would love to hear from you.

Apply today and begin your next adventure with Castle Mountain Chalets!

Pay: $19.50 per hour

Expected hours: 40.0 per week

Perks:

- Company car
- Company events
- On-site gym
- On-site parking
- Store discount

Ability to commute/relocate:

- Banff, AB T1L 1B5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- This position requires a minimum one-year employment commitment (12 months). Are you willing and able to commit to working at Castle Mountain Chalets for the full 12-month period or more?
- If selected, what is your earliest available start date?

Experience:

- Front desk or Customer Services: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

📌 Front Desk Agent – Full-Time | Staff Accommodation Available Near Banff
🏢 Castle Mountain Chalets
📍 Banff