Build a scalable Customer Success function with CRM, workflow automation, and self-service from a remote Ontario-based leadership position.

At Alumier Labs, you will lead the existing Customer Service team while developing the future operating model. Define roles, capabilities, workflows, technology requirements, and performance frameworks for a global function. Progression is designed toward Head of Customer Success as Project ECHO milestones and organizational growth advance.

Key Responsibilities:

- Develop the future Customer Success operating model
- Drive CONNECT and other digital tool adoption
- Partner with IT on CRM requirements
- Automate routine customer interactions and communications
- Lead and develop the Customer Service team

Requirements:

- Experience leading customer-facing function transformation
- Familiarity with CRM and service technology
- Experience with workflow automation and AI processes
- Experience leading organizational change
- Experience across multiple markets is an asset

Develop Alumier Labs’ scalable Customer Success operations through CRM strategy, automation, self-service, and team capability building.

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📌 Senior Customer Success Operations Manager (Toronto)
🏢 AlumierMD
📍 Toronto