Manage hotel accounts for Sadie, the 24/7 voice AI agent, with ownership of onboarding, reservations, integrations, and customer outcomes.

Based around Sadie’s hospitality technology, this Customer Success Manager role owns each hotel relationship from contract signature onward. You will watch call handling, booking activity, and staff usage, then act before problems grow. You will work across teams, strengthen customer success processes, and make evidence-based recommendations for product and account development.

Key Responsibilities:

- Decide when hotels are ready for reliable go-live
- Raise integration and customer problems early
- Track calls, bookings, staff adoption, and account health
- Bring recurring hotel feedback to Product and Engineering
- Improve onboarding, handoffs,



retention, and satisfaction programmes

Requirements:

- At least two years in customer success, account management, or hospitality technology
- Knowledge of hotel operations from front desk or management experience
- Ability to organize several implementations and accounts
- Independent decision-making across competing priorities
- Experience using AI tools and checking their output

Own Sadie’s hotel accounts by combining voice AI understanding, operational judgment, proactive communication, and disciplined customer success.

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📌 Voice AI Hotel Account Manager (Montreal)
🏢 Sadie
📍 Montreal