Support digital banking services remotely from Canada using advanced troubleshooting, incident management, German, and French customer communication.

As an E-banking Second-Level Support Specialist, you will investigate issues affecting banking applications and related digital services. You will manage complex requests, coordinate escalations, and collaborate with technical teams and external providers. Your work will support reliable service delivery and process improvement.

Key Responsibilities:

- Provide second-level support for e-banking platforms
- Analyze and resolve incidents affecting digital services
- Manage tickets and coordinate escalations
- Assist customers by telephone in German and French
- Document investigations, resolutions, and troubleshooting steps

Requirements:

- Several years of technical customer support experience
- Knowledge of Windows, macOS, iOS, and Android
- Understanding of IAM, 2FA/MFA, and directory services
- Experience with logs, remote tools, and ticketing systems
- Very valuable German and French communication skills

Apply second-level support, structured troubleshooting, and multilingual customer service expertise to digital banking platforms remotely.

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📌 E-Banking Second-Level Support Specialist (Ottawa)
🏢 Jobgether
📍 Ottawa