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~ Posted on November 3, 2026

On-site
Pay or shift range: $52,000 CAD to $62,000 CAD We take care of our people, and that starts with clarity. The salary or hourly range for this role is shared in this posting, and pay is determined based on experience, qualifications, and internal equity.Where applicable, this position may also be eligible for a discretionary bonus plan.
Guest Services
Full-Time
Your repartee is as legendary as your sense of hospitality!
The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. she ensures an outstanding level of service at all times and makes sure that all team members do the same.
Support team members in their work and professional development.
Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.




Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis.
Diploma in Hotel Management, an asset
Minimum 2 years' management or supervisory experience in a hotel context
Quick and effective management of requests and problems
Solid computer knowledge - experience with OPERA PMS, an asset
Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Squats help you relax? The annual salary for this role is between $52,000 and $62,000, depending on experience, qualifications, and internal equity.
Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.
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📌 Guest Services Manager (Full Time) (Ottawa)
🏢 Germain Hotels group
📍 Ottawa