Customer Success Full Time Toronto, ON $50,000 CAD per year

Want to work directly with global brands, support live events, and solve real customer problems in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events; We listen to customers. If you're ambitious, love solving problems, and want a role where your work directly impacts customers and event success, this is for you. This is a 100% in-person role at our Toronto office.

As a Technical Support Associate, you will provide customers with the first line of defense for support across the PheedLoop platform. You will work directly with customers through phone calls, email support, video calls, and troubleshooting sessions to ensure their events run smoothly. Provide frontline support and troubleshooting for customers using the PheedLoop platform.

Act as the first point of contact for customer questions and technical issues.

Help customers resolve issues quickly and effectively during event preparation and live event periods.

Manage a high volume of support requests while prioritizing effectively.

Provide onboarding support and technical recommendations to customers.

Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.

You will play a critical role ensuring customers receive fast, reliable, and effective support.





Provide frontline technical support via email and phone.

Conduct troubleshooting calls and video support sessions with customers.

Manage and prioritize incoming support requests.

Assist customers with platform setup and configuration.

Lead onboarding sessions and platform walkthroughs for recent customers when needed.

Support customers during key event moments (including occasional evening or weekend support closer to event dates, with advance planning)

Direct exposure to SaaS operations and customer support strategy.

Experience supporting large-scale events and global brands.

Real ownership early in your career.

Senior roles within Customer Success Department

Account Management

Recently graduated or are graduating soon!

Strong written and verbal communication skills (English).

1 year of experience in customer success, customer service, account management, retail, hospitality, or other roles involving direct interaction with customers.

Experience in the events industry (conferences, trade shows, etc.)

Experience supporting or troubleshooting SaaS platforms

Experience working in retail customer service

Bilingual proficiency (English and French)

Office directly connected to the TTC subway.

Team lunches, learning opportunities, and regular team outings.

An ambitious, high-performance team culture.

You should enjoy solving problems, supporting customers, and ensuring events run smoothly.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together. If you feel you have untapped potential and want to be challenged, supported, and pushed to grow;

📌 IT Technical Support Assistant (Toronto)
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📍 Toronto