Job Responsibility: Inside Sales Representative MCAP at a Glance

At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

This position is responsible for selling ancillary products, primarily creditor insurance (Mortgage Life and Disability Insurance and property tax accounts), through various channels. Agents are directly responsible for increasing the company's revenue with the sale of ancillary products.

The Ancillary Sales Team operates in a call center environment and therefore, are expected to be on the phone and available to take and make calls when scheduled

Sale of Ancillary Products

Close sales and achieve monthly targets.

Direct selling over the phone.

Outbound calling on provided sales leads and follow-up as required.

Research accounts, identify key triggers and generate interest to drive increased revenue.

managing their own set of leads by making a minimum of 3 attempts to contact homeowners and updating lead trackers with status (Salesforce, Excel) to ensure data integrity is maintained.

Balance the delicate act of maintaining positive broker relationships while effectively positioning and selling MCAP's Mortgage Life Insurance and Disability products against competing offerings.





Responsible for selling the property tax service with the homeowner's mortgage payment and answer related questions on the tax collection and tax adjustment process.

Focus on fostering long-term relationships based on transparency, honesty, and ethical sales practices.

Stay updated on the latest FCAC regulations and ensure full compliance in all sales interactions.

Integrate FCAC principles into sales strategies, ensuring that client interests are at the forefront of every recommendation.

Customer Service

Be a Subject Matter Expert on MCAP's Ancillary Products and offer support to team members in other departments.

Ability to respond to common mortgage inquiries throughout the mortgage life cycle (e.g. new loans and payment changes).

Provide accurate information and refer homeowner's inquiry to relevant mortgage procedures, policies and/or principles.

Respond to inquiry / need, decide upon the most appropriate solution available from a variety of options, taking into consideration the situational factors and existing procedures and policies. Deliver quality service, to ensure a positive experience and customer satisfaction.

1-2 years customer service experience

- Minimum 2 years proven sales experience.
- Financial or insurance sales experience an asset
- Ability to work with minimum amount of supervision.
- Good working knowledge of Microsoft Outlook,



Excel, Word and Teams
- Knowledge of the mortgage life cycle an asset
- If this sounds like you and you are looking to be a part of one of Canada's largest independent mortgage finance companies, then we want to hear from you!

Be A Part Of Something Great MCAP is Canada's largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a skilled mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

Permanent Full Time

Department: Single Family - Ancillary Sales

Internal Job Title: Product Account Specialist

It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process.

📌 Inside Sales Specialist (Full-time) (Calgary)
🏢 MCAP
📍 Calgary