Are you someone with strong technical capabilities? Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? If you enjoy entrepreneurship and innovation in a adaptable work setting, this opportunity is for you! As someone with excellent communication skills and business acumen, you will thrive in our fast-paced and agile setting.

Dillon’s Informational Technology is seeking an IT Support Specialist to fill an existing vacancy within our multidisciplinary team of professionals. You will have the opportunity to work on new and exciting projects while providing clients with a fully integrated and superior customer experience.

This position is available at our London office.

Candidates should have the flexibility to work shifts within this window.

exible work options to help balance the competing demands of work and personal life. Dillon Consulting Limited (Dillon) is a proudly Canadian, 100% employee-owned professional consulting firm specializing in planning, engineering, environmental science, and management. With over 25 offices and more than 1100 employees across Canada, we offer a wide range of services related to building and improving facilities and infrastructure, protecting the environment, and developing communities.
At Dillon, we thrive on interdisciplinary collaboration, empowering our people to challenge conventional thinking and build careers focused on creating a lasting impact in our communities. Employee ownership is available to all team members, ensuring that the financial benefit created by our project work returns to the very people who created that value.
IT Support




Participate as an integral part of our National Helpdesk team, offering information technology support across the organization
Setup and configure computer hardware, software, mobile devices and peripherals, addressing both routine and complex technical issues
Administration of user accounts and related activities
Provide technical support to resolve help requests from end users via telephone, email and chat in a professional and courteous manner
Record, track and document the problem-solving process for helpdesk requests, including all actions taken to final resolution
Travel occasionally to client locations and/or other Dillon offices for the purposes of executing your responsibilities, internal/external client relationship development, opportunity/project research, and project delivery
Contribute to Dillon’s corporate profile through active participation in professional associations and committees
A three-year diploma in Computer Systems Technology or related program
One (1) to three (3) years of relevant work experience in a professional technology setting
Certifications such as CompTIA A+, Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate are considered an asset




Demonstrated experience in diagnosing and resolving complex technical issues related to hardware, software, and network systems
Familiarity with ticketing systems for logging, tracking, and managing technical support requests
Strong verbal and written communication skills, with excellent attention to detail and a high regard for accuracy and quality
Strong customer service skills with the ability to communicate technical information to non-technical users clearly and effectively
Practical experience in working with Active Directory, group policies and two-factor authentication systems
Preference will be given to those with a passion for service excellence
A technical test may be required as part of the recruitment process.
It will be dependent on the successful applicant’s education, experience, and skills, in addition to internal equity and geographic region. Dillon reserves the right to pay outside of the posted range, contingent on factors unrelated to an applicant’s gender or other status protected by provincial and/or federal law.

Dillon is powered by people who are technically proficient, passionate about socially important projects, and motivated to deliver superior results. Inclusiveness: enabling belonging to draw strength from our differences.
In addition, we offer a 100% employee-owned share purchase plan, competitive health benefits, a generous retirement savings plan, and a focus on wellness through subsidies and fitness memberships.

Employment Equity, Diversity & Inclusion
Technology & AI
Dillon utilizes AI-assisted tools to support parts of our recruitment process to increase efficiency and fairness.

📌 Support Specialist/IT Helpdesk (London)
🏢 Dillon Consulting
📍 London