If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

The Inside Sales Representative is responsible for generating quality leads by generating qualified first time appointments (FTAs) as well as following up on Marketing Qualified Leads (MQLs). The Inside Sales Representative directly supports the achievement of sales goals by discovering and identifying qualified opportunities by setting FTAs and collaborating with Outside Account Executives to ensure a clean handoff of the FTAs. Other responsibilities include following all processes in the CRM and ensuring data accuracy and partnering with marketing in identifying event opportunities in alignment with sales strategy and organizing/attending events to network and generate leads. The role requires high energy, clear and concise communication, a passion for prospecting, customer service skills, and the ability to overcome objections in order to set a FTA.

Actively sourcing new sales opportunities through cold-calling and emailing.

Utilizing virtual meetings to build relationships with new customers.

Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.

Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls.

Setting up virtual and in person for face-to-face meetings between potential customers and Outside Sales Representatives.





Effective time management and multi-tasking skills

Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence

Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic workplace

Excellent negotiation and consultative sales skills.

Bachelor’s degree in a related discipline or equivalence of professional work (Nice to have)

Proficiency in all Microsoft Office applications and customer relationship management (CRM) software

Proven sales experience

Must be local to an IT Solutions Office Location unless position is remote

This position is eligible for a base salary ($65,000 - $70,000 CAD annually) plus commissions.

Paid Holidays and Vacation

Company-paid life Employee Assistance Program

Company-paid training, materials, and exams

Performance-based bonuses

Flexible/hybrid work arrangements

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment), or any other characteristic protected by federal or provincial laws.

We are happy to provide accommodations at any stage of the recruitment process.

📌 Inside Sales Account Manager (Fully Remote) (Waterloo)
🏢 IT Solutions
📍 Waterloo