As a SeniorHR & Employment Relations Advisor , you will provide expert, commercially focused HR guidance to a diverse and expanding client portfolio. This primarily office-based, phone-centric role requires strong technical HR expertise, sound judgment, and confidence in managing complex and sensitive employee relations issues. 5 days in office, Downtown Toronto off King and Union station
Working hours: 8:00am - 8:30pm EST and must be adaptable to work any scheduled shift within these operating hours to support business needs
Expert Advisory: Deliver solution-focused HR and employment law advice via phone and virtual consultations. Manage complex cases including performance management, workplace harassment investigations, and terminations.
Independently manage high-risk files from initial inquiry to final resolution, ensuring a high standard of client care and professional judgment.
Support client retention by identifying business needs and positioning company products and services as essential tools for risk mitigation and compliance.
Draft and refine employment-related documents in accordance with internal quality standards and provincial/federal legislative requirements.
Resource Management: Direct clients toward digital knowledge-base tools to reinforce professional advice and promote HR best practices.




Maintain strict confidentiality and adhere to internal data protection policies and relevant privacy legislation.
Records Management: Document all interactions and advice within Salesforce with high accuracy and detail to ensure audit readiness.
Performance Excellence: Meet or exceed KPIs and Service Level Agreements (SLAs) by managing high call volumes while prioritizing first-call resolution.
Reputation Management: Actively solicit client feedback to support continuous service improvement and maintain the organization's online reputation.
Partner with software support, legal, sales, and documentation teams to provide a seamless end-to-end client experience.
Trend Analysis: Identify emerging risks or recurring issues within the client base and share insights with leadership to improve internal processes.
Contribute to the creation of training materials, legislative updates, webinars, and internal communications.
Communication: Exceptional verbal and written communication skills with a dedicated focus on customer service.
Commercial Acumen: Strong problem-solving skills with a mindset geared toward providing practical, commercially viable HR solutions.
Technical Proficiency: Comfortable using CRM systems (Salesforce) and digital tools to manage data and client interactions.
A commitment to ongoing professional development and staying current with evolving HR legislation.

📌 Human Resources Specialist - Flexible hours (Toronto)
🏢 The Portfolio Group
📍 Toronto