Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #RE-POST - Candidates who have already applied to this position need not re-apply as they are already under consideration

Operations Services Representative (Periodic Posting) - REPOST
Union: CUPE Local 5167
Interested applicants please submit your application online at by 4:00 p.m. on November 11, 2026.
This posting will be used to fill current vacancies, as well as any further vacancies which arise during the period noted below
This periodic posting is for all upcoming vacancies. External applicants are considered only after the internal posting process has been completed. Reporting to the Transportation Business Services Coordinator/Superintendent and/or his delegate, performs duties associated with the programs and services provided by the Transportation or Environmental Services division, such as: time entry, maintenance/asset management system entry, invoice processing, receiving enquiries/complaints and administrative and clerical support to the workplace to facilitate the efficient operations of the division.
Create, retrieve, update and input payroll data,



equipment/vehicle usage, materials usage and contracted services costs into work orders in Maintenance/Asset Management System.
Receipt stock into Maintenance/Asset Management System.
Respond to customer enquiries by receiving, evaluating and prioritizing nature of enquiry and entering into computerized Maintenance/Asset Management System or Customer Relationship Management system. Dispatch calls to the field as required.
Provide suitable resolutions to customer service-related issues in accordance with governing bylaws and departmental policies and/or communicate protocols to customer and contractor inquiries.
Record and report staff absences, overtime and vacations. Create and maintain District vacation schedules.
Order and maintain office supply inventory for location.
Distribute weekly job postings for delivery to outside workers and office staff in a timely fashion.
Generate reports and statistics such as customer service inquiry counts, activity-based costing summaries, etc. Maintain and update Maintenance/Asset Management System manuals and lists such as vendor and staff telephone lists.
Prepare procurement card documents for submission to accounts payable.
Track District materials,



individual staff clothing/PPE/uniform and administrative account expenditures by creating and maintaining spreadsheets.
Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Demonstrated experience in a customer service capacity. Ability to perform with confidence in a customer service capacity and possess good conflict resolution skills.

- Previous experience dealing with public and associated departments and staff. Demonstrated experience with data entry which may include customer enquiries, payroll data, accounts payable or receivable.
- Excellent interpersonal skills demonstrated tact and professionalism in dealing with the public.
- Excellent knowledge of computer applications in a Windows setting, working knowledge of Windows 10, Microsoft Word, Excel, Outlook, Hansen, PeopleSoft, D365 Enterprise and MMS. Ability to input data accurately at an acceptable speed.
- and 4:30 p.m. and shift work may be required owing to maintenance operations, e.g. winter operations.
- Preference will be given to applicants with progressive experience in a municipal office environment.

Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

📌 Customer Service Associate - Mail Room (Canada)
🏢 The City of Hamilton
📍 Canada