Serve bilingual brokerage clients at CIBC with strong communication, computer skills, and product knowledge. The position supports phone and online service. As part of Investor Services Inc., you will be the first contact for Investors Edge and other ISI clients. Your work includes assessing needs, providing timely resolutions, and using online brokerage systems effectively. The team provides service without investment or product recommendations.

Key Responsibilities:

Support clients through inbound calls and online channels

Navigate multiple software applications and dual monitors

Develop knowledge of ISI products and systems

Provide timely resolutions for client requests

Connect clients with service groups or management

Requirements:

Fluent French and English communication skills

Business degree or diploma

Robust written, verbal, and interpersonal communication

Ability to understand client needs accurately

Computer proficiency across multiple applications

Bring bilingual communication, brokerage systems knowledge, and efficient problem solving to CIBC’s Investor Services client service team.

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📌 Client Service and Support Representative (Bilingual) (Montreal)
🏢 CIBC
📍 Montreal