Pay Details: $96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. Job Description: Help deliver a better HR experience for every colleague. We’re looking for a Product Owner I to lead the product direction for AskHR, our ServiceNow-based HR help desk application. In this role, you’ll help shape how colleagues access HR support by bringing together business insight, product strategy, and platform capability to deliver meaningful improvements.

We’re looking for someone who is collaborative, forward-thinking, and curious about how AI and digital innovation can elevate the colleague experience. Lead product planning and prioritization for AskHR

Bring a continuous improvement mindset to how the platform is used and enhanced

Explore innovative capabilities, including AI, to improve service effectiveness and user experience

Help ensure the application delivers practical value for colleagues while supporting scalable, sustainable operations

CUSTOMER

In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value

Continuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence

Review performance analytics; recommend and champion strategies to enhance the customer or end user product experience

Participate in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate

Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes

Provide user story design, development and completion oversight; Manage delivery initiatives and oversee development team (pod) backlogs

Proactively raise issues that impede the efficient delivery of customer-focused increments

Ensure on-going strategic alignment with senior management, providing feedback as appropriate

Consider development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities

Understand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate

Proactively manage business stakeholders to obtain inputs needed for product development in a timely manner

Monitor the regulatory environment and partner with the senior management to consider changes to product strategy as needed

Actively coordinate and engage in risk, quality and/or business testing management





Empowered to make product delivery decisions, escalating to senior management as appropriate

Actively communicate to business, technology and senior management regarding product changes and backlog priorities

Single point of escalation for development team, providing guidance and decisioning as needed

Work cohesively with peers to reinforce Agile processes

Compile performance metrics and share with relevant stakeholders

Protect the interests of the organization- identify and manage risks, and escalate non-standard, high risk activities as necessary

Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas

Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices

Lead and integrate cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity

influences and gains alignment across increasingly senior stakeholders

Typically reports into a Product Group Owner

Undergraduate degree and / or product certificate

- 3+ years Product Owner or Agile related delivery experience
- Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
- Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset
- Proven experience working with ServiceNow, ideally within HR Service Delivery (HRSD)



or similar service management environments
- Strong understanding of ServiceNow capabilities, including case management, knowledge management, service catalog, workflows, and self-service experiences
- Demonstrated ability or strong interest in delivering AI-enabled solutions, including virtual agents, generative AI use cases (e.g., case summaries, content generation), and intelligent automation
- Familiarity with conversational AI, natural language processing (NLP), and AI-assisted workflows within enterprise platforms
- Experience acting as a Product Owner (or similar), including backlog management, roadmap development, and delivering outcomes in an Agile environment
- Strong stakeholder collaboration skills, with the ability to translate business needs into technical solutions
- Analytical and strategic mindset, with a focus on improving colleague experience, automation, and digital service delivery
- Experience in HR systems, shared services, or help desk environments is an asset

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. [We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive advantages plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your current role.

We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only): Sans Objet

📌 Product Owner (f/m/d) - Product Development (London)
🏢 TD
📍 London