Lead advanced end-user IT support in Toronto, using troubleshooting expertise and operational coordination for business-critical users. Support deskside and trading-floor environments.

As Chief Technical Support Analyst, End-User IT Support, you will guide daily local service delivery without formal people-management responsibilities. You will support hardware, software, Microsoft technologies, and financial applications while coordinating escalations, initiatives, and service performance. The position serves as Toronto’s accountable local lead.

Key Responsibilities:

- Provide advanced onsite and remote technical support
- Coordinate triage, prioritization, assignments, follow-up, and workload
- Drive escalations, outages, and service risks toward resolution
- Lead hardware refreshes, upgrades,



and approved local projects
- Record incidents and solutions in ServiceNow

Requirements:

- Seven to ten years supporting enterprise end-user technology
- Solid hardware, software, desktop, and peripheral troubleshooting skills
- Knowledge of Windows 11, Microsoft 365, and Intune
- Experience with Active Directory, Azure Active Directory, and Exchange
- Experience supporting financial or trading applications is an asset

Apply your technical support, ServiceNow, Microsoft, and escalation expertise to stabilize Toronto’s business-critical end-user services.

#J-18808-Ljbffr

📌 Chief End User IT Support Analyst (Toronto)
🏢 National Bank of Canada
📍 Toronto