Lead strategic customer success at Procurify through executive relationships, data-driven guidance, and expansion across a remote-first team in Canada. Manage complex customer landscapes while driving measurable outcomes and retention. As a Senior Customer Success Manager, you will own a strategic book of business valued at $2M+. You will guide onboarding, integrations, platform configuration, and ongoing engagement. The position emphasizes customer advocacy, escalation management, cross-functional collaboration, and growth opportunities across procurement, AP automation, and spend management. Key Responsibilities:

Own and grow a strategic $2M+ customer book Build executive relationships supporting advocacy, adoption, and expansion Provide strategic guidance across onboarding and integrations Manage customer risks,



escalations, and retention strategies Identify upsell opportunities and contribute to revenue growth Requirements:

5+ years of Customer Success experience in SaaS Track record managing and growing high-value business Experience leading implementations, rollouts, and change management Solid communication, negotiation, and presentation skills Ability to influence executives and collaborate cross-functionally Bring strategic customer success leadership, executive influence, and expansion expertise to Procurify’s customer-focused procurement platform.

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📌 Senior Strategic Customer Success Manager (Winnipeg)
🏢 Procurify
📍 Winnipeg