Lead ServiceNow ITOM architecture across event management, service health, and operational intelligence. Shape scalable solutions for integrated enterprise operations. As a ServiceNow ITOM Architecture Lead, you will design architectures connecting ServiceNow with monitoring, observability, cloud, network, infrastructure, application, and security platforms. Your work will establish service-aware operations through CMDB, Common Service Data Model, service topology, and Configuration Items. You will also guide automation and remediation workflows. Key Responsibilities:





Design ServiceNow ITOM and AIOps architecture Integrate enterprise monitoring and observability platforms Define service topology and impact analysis dependencies Design automated incident and remediation workflows Review implementations against approved architecture Requirements:

Solid ServiceNow architecture and ITOM experience Knowledge of Discovery, Service Mapping, and Health Log Analytics Experience with event correlation, noise reduction, and service health Understanding of Flow Designer, orchestration, and IntegrationHub Strong communication, leadership, and analytical skills Bring ServiceNow ITOM architecture, service mapping, and automation expertise to strengthen enterprise operational intelligence and reliability.

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📌 ServiceNow ITOM Architecture Lead (Winnipeg)
🏢 BULL-IT SOLUTIONS
📍 Winnipeg