The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities:

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage


• Follows established procedures and policies when completing tasks


• Receives, sorts and distributes incoming mail


• Prepares and sends courier packages and ensures accurate billing and records


• Orders office supplies and maintains inventory levels


• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries


• Demonstrates a customer service attitude with internal/external contacts


• Provides basic data entry and transaction handling service for the Front Office


• Inputs data accurately into the appropriate database


• Produces statistics and reports on the data as per standard formats






• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up


• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit


• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies


• Other duties as required

Skills/Knowledge/Experience:

• Minimum 1 year experience in similar position preferred


• Secondary School Diploma


• Advanced communication, interpersonal, and customer service skills


• Technical aptitude


• Beginner level in the use of MS Office Suite


• Professional appearance and attitude


• Bondable


• Exemplifies Coast’s core values and enjoys working in a culture of accountability


• Able to work a adaptable schedule which includes evenings, weekends and some nights