At Cactus Club Cafe, we love what we do, and we love the people we do it with. As one of the most innovative restaurant concepts in Canada, we are continuously celebrated as one of the country’s best places to work. We firmly believe in creating a workplace where everyone feels welcome, supported and valued. Today, these restaurants are a national brand, and are experiencing the fastest growth in its history.Delivering on our strategic public relations programs and guest experience initiatives, our Communications team drives brand awareness, supports media relations and oversees our Corporate Social Responsibility programs. This team also manages, responds and reports on all guest communications.You AreHospitality-driven. Passionate about creating memorable guest experiences, with a background in guest services, hospitality, or customer successAn Exceptional Communicator. You write with warmth and precision, and you take the brand's reputation seriouslyEmpathy-Led. You care about nuance and tone — and you know how to turn an unhappy guest into a loyal regularTech-Savvy. Comfortable using AI tools and basic automation to work smarter and move fasterA Self-Starter. You don't need a rigid playbook. You take initiative, stay organized, and follow throughBusiness-Minded. You connect the dots between guest sentiment, online reputation, and retentionYou Will Be Responsible ForManaging daily recovery across all incoming feedback channels — reviewing and delivering high-quality,



personalized responses so every guest feels heard and valuedGuiding our 41+ location operators with the actionable insights they need to resolve guest issues quickly and confidentlyRunning the 1–3 star feedback pipeline end to end: triage logic, escalation paths, and keeping the feedback loop clean and closedUsing AI and automation tools to streamline workflows, reduce response times, and build a smarter feedback system — without losing our authentic brand voiceTracking the metrics that matter: guest sentiment, brand reputation, and retention — and bringing clear takeaways to leadershipPiloting recent response strategies and automation workflows at small scale before rolling them out across the brandWe WillGive you the ultimate Cactus discount, 50% off food + drinks, hungry yet?Focus on your training and development, we’re believers in lifelong learning.Foster a fun culture that makes coming to work genuinely enjoyable.Provide compensation between $60,000 - $70,000. The compensation package for this role takes various factors into consideration, including market rates, experience, and qualifications.Offer a competitive benefits package and wellness spending account.Continuously on the grow, Cactus Club Cafe is one of the most successful concepts in Canada and our expansion will continue. We are always looking for talented and inspiring individuals to join our team. Applications are accepted from all individuals. Accommodations are available on request for candidates taking part in every aspect of the selection process.Please note that due to the high volume of applicants, we will only reach out if you are selected to move forward in the interview process.#J-18808-Ljbffr

📌 Guest Experience Coordinator - C$60,000 - C$70,000 A Year (Winnipeg)
🏢 Cactus Club Cafe
📍 Winnipeg