Job Title: Analyst, Client ExperienceJob Location: Hybrid: Onsite at client locations in Calgary, Alberta, and remotely working from home.This position requires the successful candidate to currently reside in Calgary, Alberta.Company ProfileIX Solutions is a trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.Ultimately,we'rehere to inspire innovation - for our customers and ourpeople. For us, that means inviting enthusiastic individuals to the table - those who are primed to push the envelope - and fostering an imaginative workplace for them to thrive. Why? Because we believewhen you bring visionaries together with a genuine drive to do better and give them transformative technology as the toolkit, the possibilities andpotential for your business become boundless.Position SummaryThis role is ideal for an individual passionate about leveraging technology to drive customer success within a collaborative, customer-centric culture at IX Solutions. The Analyst, Client Experience will deliver exceptional service to clients, both proactive and reactive support, ensuring a positive client experience and fostering strong client relationships. This role involves remote and onsite IT support and technical implementations.The Analyst, Client Experience collaborates with client stakeholders, other technical consultants, vendors, Client Leads and Account Executives to deliver proposed technical solutions and services that accurately address and align with the client's business requirements.The position reports to the Manager, Client Experience. The position works 40 hours per week, with business hours being 8:00am to 5:00pm PT/MT,



Monday to Friday. There is a requirement for significant onsite work at client sites and after-hours work including a scheduled afterhours support rotation, time-sensitive client requests, and project work. Balancing multiple priorities with deadlines is a requirement.IX Solutions is committed to helping employees grow and develop within the organization, so the responsibilities below may be adjusted periodically to align with employee goals or aptitudes while supporting overall business objectives.Is This Position A Fit For You?This position is a fit for you if youPossess generalist skills with expertise in Microsoft 365 and AzureAre looking for mentorship and chance to grow. This is the place for you.Excel in translating business requirements into technical needsThrive on building and maintaining client partnershipsAre committed to client successWhat You'll Do HereProvide top-level IT support and technical delivery services across diverse client environmentsGrow and nurture strong client relationshipsConfigure and maintain Microsoft 365 productivity and security solutionsManage technology solutions on Microsoft Azure cloud servicesSupport Microsoft Windows Server environmentsParticipate in an afterhours support rotationDevelop and maintain documentation related to technical practices and client support processesPerform escalations with consistent ownership through to issue resolutionLearn new tools, methods, and technologies relevant to our clients needsQualifications/ExpertiseMinimum 2 years of IT Consulting experience (or customer service centric experience, even if not IT related)Experience with Microsoft 365 Suite (especially Entra, Intune, Defender, SharePoint) is an assetExperience with deployment, management, and maintenance of Microsoft Server environments

📌 Analyst, Client Experience - Calgary, Alberta
🏢 IX Solutions
📍 Calgary