Shape customer service excellence as an Operations Supervisor at Teleperformance in Yonge-Eglinton, Toronto. Lead and inspire your team to meet operational and satisfaction goals.This onsite position focuses on managing day-to-day team performance. You will be directly responsible for customer metrics and developing a performance-driven culture. Monitor individual and team adherence to SLAs, provide in-depth feedback, and implement performance improvement strategies to enhance team capabilities.Key Responsibilities:Directly manage and coach team performanceTrack and report on customer satisfaction and quality metricsOversee compliance with SLAs and attendance standardsFacilitate pre-shift briefings and team updatesIdentify and rectify performance gaps through auditsRequirements:Experience in a supervisory role within customer serviceStrong analytical and communication skillsProven track record in performance managementAbility to manage stress and adapt to evolving needsCommitment to driving employee success and developmentJoin Teleperformance and play a crucial role in enhancing the customer experience in Toronto.

📌 Team Performance Supervisor At Teleperformance (Toronto)
🏢 TP Canada
📍 Toronto