Location:OntarioReports To: Vice President, OperationsThis is a new positionSalary Range: $85,000 – $100,000 Strive offers a flexible work environment including a hybrid working arrangement. Strive is an award winning Canadian residential mortgage lender obsessed with employee and customer satisfaction. Our mission is simple: to provide a better lending experience. We offer industry leading products and services to Canadian mortgage brokers and their clients with a focus on relationship building. Our company is committed to building a team-focused organization with bold goals and objectives to grow and reward staff excellence.THE ROLEWe are seeking a Manager, Collections and Default Operations with deep expertise in sub-prime and alternative lending to manage delinquent mortgage accounts across the collections and default lifecycle. This role is responsible for early, mid and late-stage delinquencies, borrower engagement, workout arrangements, and legal recovery portfolio risk mitigation. The ideal candidate brings strong knowledge of mortgage enforcement, borrower management, risk mitigation, and default administration.YOUR CONTRIBUTIONS Team Leadership & Performance ManagementLead, coach, and develop the collections and default operations team to achieve performance and service level targetsEstablish and monitor KPIs including delinquency rates, roll rates, cure rates, and recoveriesConduct performance reviews, training, and ongoing coachingBuild a high-performance, accountable, and customer-focused cultureCollections Strategy & ExecutionOversee end-to-end collections across all stages of delinquencyDevelop and implement strategies to reduce arrears and optimize recovery outcomesEnsure consistent borrower outreach across communication channelsDrive effective payment plans, settlements, and hardship solutionsDefault Management & Legal RecoveryOversee all default-stage accounts, including 90+ day delinquencies and impaired loansManage files through legal recovery processes (power of sale, foreclosure, enforcement actions where applicable)Act as key decisionmaker on escalation strategies, including referrals to legal or third-party recovery partnersLiaise with external legal counsel, trustees, and recovery agenciesMonitor timelines, costs,



and recovery outcomes associated with legal actionsEnsure compliance with regulatory requirements and internal risk frameworksProvide recommendations on loss mitigation strategies and write-off decisionsOperational Oversight & Process ImprovementManage daily workflows and prioritization across collections and default pipelinesIdentify inefficiencies and implement process improvementsDevelop policies, procedures, and playbooksSupport system enhancements and automation initiativesRisk Management & ComplianceAct as senior escalation points for complex borrower casesPartner with Credit, Servicing, Legal, and Operations teamsProvide insights and recommendations to senior leadershipSupport communication with external stakeholdersEscalations & Stakeholder ManagementAct as senior escalation points for complex borrower casesPartner with Credit, Servicing, Legal, and Operations teamsProvide insights and recommendations to senior leadershipSupport communication with external stakeholdersReporting & AnalyticsTrack and report on collections and default performance metricsAnalyze delinquency trends and recovery performanceProvide regular reporting with actionable insightsUse data to refine strategies and improve outcomesConfidentiality and Regulatory Maintain employee, customer and partner confidentiality as described by Strive's Employee Code of Conduct. YOUR QUALIFICATIONS5+ years of experience in collections and default managementPrevious leadership experience requiredStrong knowledge of collections, default management, and recovery strategiesFamiliarity with legal recovery processes (power of sale, foreclosure, enforcement)Understanding of regulatory and compliance requirements within lendingStrong communication, negotiation, and problem-solving skillsAnalytical mindset with ability to interpret data and drive decisions Ability to exercise sound judgment, balance customer sensitivity with business objectives, and make appropriate escalation decisions.Excellent verbal and written communication skills, with the ability to manage difficult conversations professionally and effectively.Strong organizational skills and high attention to detail,



including the ability to manage multiple files and deadlines simultaneously.Proficiency with mortgage servicing platforms, collections systems, Microsoft Office, and reporting tools.Post-secondary education in business, finance, law, or a related field is an asset.Core competenciesMortgage collectionsSub-prime and alternative lendingDefault managementBorrower negotiation and conflict resolutionLegal referral coordinationPower of sale and foreclosure process awarenessRisk assessment and loss mitigationDocumentation and file managementRegulatory complianceStakeholder communicationNice to have but not requiredExperience working within a federally or provincially regulated mortgage lending environment.Knowledge of consumer protection, privacy, and collections-related regulatory requirements in Canada.Familiarity with legal recovery documentation, demand processes, and borrower redemption timelines.Ability to work independently while collaborating effectively with legal counsel, vendors, and internal teams.Robust analytical and problem-solving skills with a focus on minimizing losses and improving recovery outcomes.Bilingualism in English and French is an asset.Employment TypeFull time with hours of operation being 8:30 a.M. to 5:00 pm EST (currently remote and in-person hybrid working environment). ABOUT STRIVE Strive was founded in 2020 and has since grown to a team of 180+ industry leaders with many years of experience. We are located in the heart of Toronto, at Yonge and Adelaide streets. At Strive, our entire team exhibits excellent collaboration, clear communication, and takes a hands‐on approach of support and respect at every level of the organization.At the same time, we empower all our employees by providing an environment, resources, and tools to solve problems, be challenged, and ultimately grow their career. To learn more about Strive, please visit our website or LinkedIn. DIVERSITY, INCLUSION & ACCESSIBILITY Strive is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier‐free work environment for all employees and candidates.We encourage all qualified candidates to apply and if accommodation is required during any stage of the recruitment process, please contact any member of the Management team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.Back To Careers BoardJob CategoryAudit, Compliance, Credit, Funding Operations, Risk Management

📌 Manager, Collections And Default Operations (Toronto)
🏢 Strivecapital
📍 Toronto