People Operations GeneralistHybrid, Downtown TorontoPermanent, Full TimeLevel 7$57,000.00 - $70,000.00 per yearAbout Covenant House TorontoCovenant House helps youth ignite their potential and reclaim their lives. As Canada's largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth's immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.Purpose of PositionThe People & Culture (P&C) Generalist plays a critical role in ensuring the accuracy, compliance, and efficiency of core HR systems and processes. This role supports many business partners including finance, payroll, operations and youth-facing roles. Supporting payroll, benefits administration, HRIS, and regulatory compliance while maintaining high standards of data integrity. This role will support staff from an educational lens of benefits, entitlements and front-end user functionality.This role works collaboratively with P&C Employee Experience Specialist to ensure all areas such as training, policy communications, systems support and KPIs are effective and efficient. This role prioritizes systems functionality, compliance, payroll, reporting, administration and employee process improvements and knowledge of systems.Key ResponsibilitiesMaintain accurate employee records including contracts, job changes,



and employment documentationAdminister benefits enrollment and changes for Group Health and RRSPEnsure all personnel files are complete and audit-readyTrack KPIs and provide input and recommendations on improvementsPayroll & BenefitsWork closely with payroll to ensure all changes and systems efficiencies are up to dateConduct audits related to payroll and benefits administrationMeet with employees to discuss enrolment options and educationWork with vendors to schedule benefits and RRSP education sessions and monitor progress through quarterly reportingCase Management of STD, LTD, Parental and ESA statutory leavesConduct all year end processes including vacation, merit increases and entitlement allocationsCompliance & PolicyMonitor regulatory changes and ensure organizational complianceMaintain HR documentation and records in accordance with legal requirementsMaintain Policy and Procedure Manual with updated legislation changes and organization education of changes to all staffHR Systems (HRIS)Maintain HRIS systems and ensure data integrityGenerate reports and analytics to support leadership decision-makingIdentify and implement process improvements within HR systemsSupport training initiatives of systems, benefits and additional trainings as requiredRecruitment SupportReview and audit recent hire documentation for accuracy and complianceProcess new hire data within systemsEmployee RelationsManage case management activities through full life cycle (start to end of leave)Maintain tracking tools and KPIs for employee relations mattersIntake employee concerns as required and support conflict resolution initiatives with staff and leadershipConduct return to work and accommodation meetingsSupport all WSIB functionsSupport in fact-finding and intake should an internal investigation be initiatedPerformance ManagementSupport performance management cycles (system setup, tracking, reporting)



including annual evaluation processes and coachingOrganize documentation and maintain structured recordsSupport process improvement initiatives for annual evaluation processOffboardingManage termination processes and documentationEnsure compliance with offboarding proceduresTrack and report exit dataConduct exit interviewsSpecial ProjectsLead HR projects as assignedSupport employee engagement initiativesSupport training initiatives including monitoring KPIs, expenses, gaps and effectivenessLead any systems implementations and changes including change management supportQualificationsEducation & ExperiencePost-secondary education in Human Resources, Business Administration, or related fieldCHRP/CHRL designation (or working toward) is considered an asset3–5+ years of HR experience, with a strong focus on HR operations, payroll, or HRISExperience supporting compliance and audits in a regulated environmentTechnical SkillsStrong experience with HRIS systems and payroll platforms (e.G., Payworks or equivalent)Advanced proficiency in Microsoft Excel and reporting toolsStrong data management and auditing capabilitiesCore CompetenciesExceptional attention to detail and accuracyStrong analytical and problem-solving skillsHigh level of discretion and confidentialityProcess-driven with strong organizational skillsAbility to manage multiple priorities and deadlines independentlyWhat we offerMeaningful work.Competitive compensation.Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.Employee perks which include discounts on gym membership, city bike rentals and more.At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

📌 People Operations Generalist (Toronto)
🏢 Covenant House California
📍 Toronto