Join Giatec’s Bedrock team as a Lead Support Engineer, focusing on AI and operational improvements. Ideal for an innovative engineer ready to lead in a technology-driven workplace.This role is essential in maintaining the Giatec 360 platform, combining hands-on engineering with AI agent creation. You will be responsible for monitoring system health, resolving escalated support issues, and driving automation within the CI/CD pipeline. Mentoring team members will also be a key part of your leadership responsibilities.Key Responsibilities:Build and supervise AI agents for issue handlingOwn engineering support escalations from customersMonitor application health and performance metricsDefine and lead on-call support standardsAutomate manual processes in CI/CD deliveryRequirements:5+ years of relevant engineering experienceFamiliarity with AI coding tools and systemsStrong troubleshooting skills across tech environmentsBackground in monitoring and observability toolsClear and effective written communication abilitiesShape the future of concrete technologies by enhancing Giatec’s support operations and customer experience.#J-18808-Ljbffr

📌 Bedrock Ai Lead Support Engineer (Gatineau)
🏢 Giatec
📍 Gatineau